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Participant
August 24, 2024

Cannot download specific image

  • August 24, 2024
  • 1 reply
  • 205 views

Hi,

 

I'm on the free trial of Adobe stock - 10 assets a month. I'm able to download the licensed images in  my library, except for asset ID #537359767. When I click download on the asset page/from my library, nothing happens. When I try to download from license history, I get the following error:

{
  "error": "Internal Server Error",
  "code": "000",
  "case": "2001d57cd99059068e90736d5fec5102"
}

 

This error does not occur with any other licensed images. I have tried different browsers, logging in and out of my account, and clearing my cache/browsing history. I believe it's the same issue as reported here: Cannot download specific images

Any help would be appreciated! 

 

Thanks

 

1 reply

Riya123
Adobe Employee
Adobe Employee
August 27, 2024

hi @magical_fact5C4A - Thanks for bringing this to our attention. I can also repro the same for that asset. It seems to be some issue with the asset. I will work with team to get it removed . I have also added a replacement license to you since the asset cannot be used. Hope this helps.