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Danielle3326857011gz
Participant
October 30, 2023

error processing your request

  • October 30, 2023
  • 3 replies
  • 334 views

Hi, when I go to license/download anything from stock using my credits I get an error message. I'm able to get free ones, but not anything that costs credits. I've tried the suggested work arounds and no luck.

 

3 replies

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Adobe Employee
EvilBug1
Adobe Employee
November 16, 2023

Hello @Danielle3326857011gz This issue is fixed on server. Thank you very much for the patience. 

-EB

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Liza5C0C
Participating Frequently
October 31, 2023

Same issue as https://community.adobe.com/t5/stock-bugs/hello-i-keep-getting-the-message-quot-there-was-an-error-processing-your-request-quot/idi-p/14199681

Reposting: Apologize for the inconvenience of not being able to download. We have reported this issue to the appopriate team and will keep you updated once the issue is resolved. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 31, 2023

So, if I understand you well, you are able to licence the free assets, but you get an error, when you licence asstes that are not free. What plan do you have? (Individual, Teams or Enterprise, Creative Cloud Pro...)

ABAMBO | Hard- and Software Engineer | Photographer
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