Inspiring

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Error when trying to download a preview image..."Good News, looks like you already have a plan".

I'm logged in and trying to download a preview, but the the message, "Good News, looks like you already have a plan."

Yesterday, 12/11 it seemed to have fixed itself, but today, 12/12 it's doing it again. Please advise!

Today, 12/13 it still persists.

Today, 12/15 it still persists.

Today, 1/17: I've discovered that it ONLY works when you are on the specific image page. Otherwise, it still gives the error.

Same problem. The chatbot is useless in helping clear this error.

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Inspiring

Bonjour,

Toujours impossible de télécharger un aperçu !

Merci de faire le nécessaire.

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Inspiring

Bonjour,

Same here!

Thanks

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Participant

I'm having the same issue.

Things I've tried:

• Clearing cache in browser

• Logged out of web browser

• Logged out of app

• Rebooted my Mac

Nothing is working. Adobe, please fix this bug.

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