Inspiring

Error when trying to download a preview image..."Good News, looks like you already have a plan".

I'm logged in and trying to download a preview, but the the message, "Good News, looks like you already have a plan."

Yesterday, 12/11 it seemed to have fixed itself, but today, 12/12 it's doing it again. Please advise!

Today, 12/13 it still persists.

Today, 12/15 it still persists.

Today, 1/17: I've discovered that it ONLY works when you are on the specific image page. Otherwise, it still gives the error.

Same problem. The chatbot is useless in helping clear this error.

Inspiring

Bonjour,

Toujours impossible de télécharger un aperçu !

Merci de faire le nécessaire.

Inspiring

Bonjour,

Same here!

Thanks

Participant

I'm having the same issue.

Things I've tried:

• Clearing cache in browser

• Logged out of web browser

• Logged out of app

• Rebooted my Mac

Nothing is working. Adobe, please fix this bug.

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