Error when trying to download a preview image..."Good News, looks like you already have a plan".

The customer service person had me go to incognito mode on Chrome. It worked. Their reason of why or how long was not understood. My image has finally been saved to my library. 

I am chatting with customer service about this problem. Nothing is helping.

Havibg the exact same issue. Cleared cache, signed out, etc. nothing helps.

I've just recently had this happen as well....

From what I'm reading, Adobe is trying to blame it on the browser. Or the computer. Or anything that doesn't pertain to a bug in their system.

Removing all browser extensions, etc. (incuding signing out of other Adobe apps!!) is ludicrous. I may end up cancelling my subscription, esp when I'm seeing that a lot of their stock is available elsewhere for less....

I currently have the $29.99 subscription that includes 10 downloads a month. I am trying to download a couple of images as "preview" images to see if they will work within my design. I click to download preview and instead of downloading a window pops up saying "Welcome Back! Good News, looks like you already have a plan." with an OK button which just takes me back to stock marketplace without downloading. I'm on an Apple with OS Tahoe 26.2. I've tried using 2 different browsers Safari and Chrome.

Screenshot 2025-12-29 at 2.48.47 PM.png

[moderator merged this to same issue thread.]

Hallo zusammen,

seit heute kommt bei mir die Meldung

amazing_ninja0461_0-1766310146097.png

wenn ich eine Vorschau herunterladen möchte. Ich habe seit meiner Anmeldung hier nichts an meinem Abo verändert geschweige irgendetwas zugestimmt zu dessen Veränderung. Auch habe ich dieses Bild nicht bei mir liezenziert. Ein Herunterladen der Vorschau ist nicht möglich. Habe es mit verschiedenen Bildern versucht, immer das gleiche.

Hatte das jemand schon mal und kann mir helfen?

Vielen Dank und Viele Grüße

Daniel

[moderator merged this with a similar thread]

Adobe Stock not working as usual. Am logged in. Yearly account. Cannot download previews or save to a library. I get the message "Good news looks like you already have a plan" - but it not working. The only thing I can do is pay for an image. I tried chatting. Useless. I called and when I finally got to the place where I can press Stock - it said "Thanks for calling Adobe. Goodbye"
Seriously? 
I restarted. I emptied cache. Nothing works.

Same problem here, for days. "Good news! It looks like you already have a plan." Yes, and with plenty of credits.

I am not on Chrome. Logged out of my Photoshop app which I had running on my desktop. Cleared cache & cookies (which I hate doing). Still having the problem. 

No preview downloads. Can't adequately tell what I might be using my credits for otherwise. Help! 

Bonjour,

Mon navigateur Edge est réglé pour vider les cookies et l'erreur apparaît toujours.

Hier en faisant un test j'ai eu les fenêtres voir ce sujet et ce matin erreur.

Bonne journée !

I reached out to Adobe support via chat and they had me:

• Remove all adobe extensions in Chrome

• Log out of ALL Adobe apps/websites

• Clear browser cache/history/cookies

Now it works like a charm.