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Participating Frequently
Mar 7, 2024 2:15 PM UTC
Open for Voting

Extremely slow downloading speed from Adobe Stock

My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.

Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

41 replies

Participant
Apr 17, 2024 2:26 AM UTC

Thanks for the reply. Tried it on a tablet and phone - same issue. Even downloading a video made in Express is very slow. I'm going to try a VPN and see if that helps as I saw on some other threads that worked for some people. I'm only having this issue downloading from Adobe. Everything else is fast.

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Abambo
Community Expert
Community Expert
Apr 16, 2024 12:11 PM UTC

You could also try a phone or a tablet on the wifi. That would exclude or incriminate your computer as the source for troubles.

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ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
Apr 16, 2024 12:08 PM UTC

@weccleston, @Jason23014173if27,

I won't say that you do not have a problem. I just say that the issue is probably not Adobe stock. If it would be globally a stock issue, this site would be exploding. 

 

Check your firewall, your antivirus, your browsers. Change the network: home/work/cell.

 

Check the location were files are getting stored. Locally an in the cloud. Libraries with a lot of assets are known to cause a performance issue. 

 

Yesterday I did licence and download a vector file. The download was instantaneous, and I do not have a gigabit line. My line is even slow for current standards. Assets are not huge, except for videos and PSDT files. 

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Apr 16, 2024 5:11 AM UTC

I've been having the same issue for about a week now. So slow. I'm hard wired on a Gig connection.

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Inspiring
Apr 11, 2024 12:16 PM UTC

Ok, so I can download huge files in seconds from virtually any website on the internet, except Adobe Stock, where they take 2 hours.  And the problem isn't Adobe Stock?

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Abambo
Community Expert
Community Expert
Apr 11, 2024 1:56 AM UTC

@weccleston ,

 

No, there need to be a different issue. I could access stock without any problem for the last 7 years.

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ABAMBO | Hard- and Software Engineer | Photographer
Inspiring
Apr 9, 2024 9:00 PM UTC

Same for me today.  AT&T Fiber.  Downloads of over a gig take seconds on any other site.  2 hours on Adobe Stock.  Clearly, if you google it, this has been an issue for over a year.  It's not suprising that technology requires troubleshooting periodically, but for something so fundamental to be so broken for so long, it really devalues Adobe Stock for all of us.  Steers me more and more to iStock and Shutterstock.

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Participant
Apr 5, 2024 1:32 AM UTC

I have the same problem. Top download speed from Adobe is like 18 KB/s.

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Abambo
Community Expert
Community Expert
Mar 12, 2024 1:46 AM UTC

There is no slow down (throttling) from Adobe's side that I'm aware off.

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ABAMBO | Hard- and Software Engineer | Photographer