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Participating Frequently
March 7, 2024

Extremely slow downloading speed from Adobe Stock

  • March 7, 2024
  • 34 replies
  • 6786 views

My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.

Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

34 replies

Abambo
Community Expert
Community Expert
April 24, 2024

Quote: I am using a VPN becuase i have to, but still all the other sites work fine.

Quote: This is an Adobe issue.

 

That is mutually exclusive. If it were an Adobe issue, the issue would also be there with the VPN. It's a configuration issue of your firewall(s). The VPN circumvents that one(s).

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
April 24, 2024

Same here. On my PC every other website downloads as expected. Adobe stock takes hours to download a small file, say 20MB. i got as low as less than 1kB per/S. I am using a VPN becuase i have to, but still all the other sites work fine.

This is an Adobe issue.

Abambo
Community Expert
Community Expert
April 23, 2024

@muppetman1977 ,

 

How many elements do you have in your target library?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 23, 2024

I've been having the same issues. Right now, I am trying to download files, and it's incredibly slow.

Abambo
Community Expert
Community Expert
April 17, 2024

@Jason23014173if27 ,

Are you behind a corporate firewall?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 17, 2024

Thanks for the reply. Tried it on a tablet and phone - same issue. Even downloading a video made in Express is very slow. I'm going to try a VPN and see if that helps as I saw on some other threads that worked for some people. I'm only having this issue downloading from Adobe. Everything else is fast.

Abambo
Community Expert
Community Expert
April 16, 2024

You could also try a phone or a tablet on the wifi. That would exclude or incriminate your computer as the source for troubles.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
April 16, 2024

@weccleston@Jason23014173if27,

I won't say that you do not have a problem. I just say that the issue is probably not Adobe stock. If it would be globally a stock issue, this site would be exploding. 

 

Check your firewall, your antivirus, your browsers. Change the network: home/work/cell.

 

Check the location were files are getting stored. Locally an in the cloud. Libraries with a lot of assets are known to cause a performance issue. 

 

Yesterday I did licence and download a vector file. The download was instantaneous, and I do not have a gigabit line. My line is even slow for current standards. Assets are not huge, except for videos and PSDT files. 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 16, 2024

I've been having the same issue for about a week now. So slow. I'm hard wired on a Gig connection.

Inspiring
April 11, 2024

Ok, so I can download huge files in seconds from virtually any website on the internet, except Adobe Stock, where they take 2 hours.  And the problem isn't Adobe Stock?