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Participating Frequently
March 7, 2024

Extremely slow downloading speed from Adobe Stock

  • March 7, 2024
  • 36 replies
  • 6898 views

My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.

Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

36 replies

Participant
April 8, 2025

Has to be Adobe, this is a joke - download speed from my service is 50 MBPS and getting less than 1 KBPS from Adobe - rubbish!

Participant
February 5, 2025

there is definitely an issue for about 8 months now.  my att company managed router is fine, speeds are fine, only slow service is adobe and they need to resolve.  trying another product after 18 years due to no one there will investigate or resolve

 

Participant
August 27, 2024

My internet speed is measured at almost 1000 mb per second.  And yet it's taking me 30 minutes to download a 6 mb licensed image from Adobe Stock.  Adobe please look into this!  Time is money.  This is unacceptable.

Participating Frequently
August 27, 2024
They won't do anything about it.

They won't even look into it.

Adobe support consists of 1.) people who don't have anything to do with the
company but have endless amounts of time to give useless answers and 2.)
the occasional Adobe employee whose only job is to close tickets,
irrespective of the issue being fixed or not.

I honestly cannot wait until this company just collapses under its own
weight.
Community Manager
July 23, 2024

Hello @khanka88, sorry for the inconvenience. Which browser and version are you using? 

Abambo
Community Expert
Community Expert
July 22, 2024

@khanka88 ,

 

Did you try the different remedies?

ABAMBO | Hard- and Software Engineer | Photographer
Participant
July 22, 2024

Same issue! Downloading 1.1GB video currently queued at 30-45min download time. Makes the service almost unsuable. If this doesn't get addressed by my renewal date I'll probably move to a different service.

Participant
May 23, 2024

Ive been experiencing the same thing! Trying to download images from Adobe Stock for my assignment though, the downloads for small files would be up to 50 minutes. It used to only take a few seconds. 

Abambo
Community Expert
Community Expert
April 27, 2024

@MiSun,

You may also try disabling for a small time slice the virus protection of your computer, even that I would not do that for too long. Some antivirus programs are known to slow transfers in some situations. If you are Microsoft defender, however, you are good.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
April 27, 2024

@MiSun,

If you have the possibility, check a different VPN provider.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
April 27, 2024

My library is not over 100 so that should be ok.

but i think you have misread my post.

The issue does not go away when i use a VPN because I am always on the VPN.

Due to my current location I am unable to test without VPN. But all my other sites and other work actitivies are unaffected and dowboads are as expected.

Only Adobe Stock is the issue.