No downloads are working (no preview or licensed)

Not the cloud app, in the browser:
stock.adobe.com/ca/searchstock.adobe.com/ca/search?k=Berg+Glacier+and+Berg+Lake+in+Robson+Provincial+Park&search_type=usertyped&asset_id=417728609

@Nicky K29956172o5ya oh, sorry. From what URL/web address? Or was it from within a Creative Cloud app?

Waiting for your reply. 🙂

Hey! Not really understand what you mean by "where"? 
Tried all different browsers (chrome, edge, firefox, safari) and was logged in to https://stock.adobe.com/ca/
Is that helpful? 

@Nicky K29956172o5ya  friendly nudge, could you tell us from where you were trying to download the files that were giving you trouble, it will help with our investigation. Thanks!

Hi @Nicky K29956172o5ya , 

In order to help investigate your issue, could you please tell me from which page you are trying to download the files?

Thanks

Bibilelo

You will need send me a direct message using the mail icon in the upper right corner of this page. Then I should be able to reply.

Thanks for doing this! I appreciate it. Hopefully it's just a bad day technologie wise on my end! 

I appreciate what you're saying. I've filed ticket for the team to investigate further. The files do show as licensed so I can zip them and send them to you if you like. Please direct message me with the email address where I can send the files.

Thanks for looking into this. Yes, I've tried a different network, even downloaded a new browser, and so on, but still no download possible. This never occured to me and I've been using adobe stock for years, but I can't invest any more time in resolving. I'm foreced to use a different provider since their downloads are working perfectly.