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Nicky K29956172o5ya
Participating Frequently
June 28, 2023

No downloads are working (no preview or licensed)

  • June 28, 2023
  • 24 replies
  • 1460 views

I have trouble downloading any content, which is usually not the case. Tried to troubleshoot by using different browsers, login off and on, double check my cookie setting or anything that would block a download. Other sites work fine to download, just Adobe Stock is funky today. 

Anybody else coming across this issue? Any idea how to fix this? 

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    24 replies

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    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 28, 2023

    I don't see any errors in our log files and I am able to download one of those assets with no issue. Are you able to try downloading on a different network? Do you have any new browser extensions that might be preventing the downloads? You might try disabling any extensions, clear the browser history and try again.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 28, 2023

    [REMOVED UNRELATED POSTS]

    N
    Nicky K29956172o5yaAuthor
    Participating Frequently
    June 28, 2023

    Might be possible, didn't come to a conclusion yet. Appreciate your help. 
    IDs: #365570978, #372580411, #365570976, #91154232, #604415824, #231780363, #36206851

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    June 28, 2023

    Hi @Nicky K29956172o5ya,

    Is it possible the issue is occurring only with certain assets? Could you share the asset IDs of any files that you are not able to download please?

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