Purchased an extended license, but not showing up in License History

YAY!

@WendellaBee Yay, extended license is there! Thank you so much for staying on top of this. Much appreciated!! Have a great weekend!

Ok. Thanks again!

Thanks @Michele31068258k9iz. We'll continue to investigate and may reach out to you for confirmation as we troubleshoot this but we'll understand if your responses might be delayed.

@WendellaBee I tried it with that asset & another that had standard & extended purchased.  Only the standard is showing up for 433333716.  Since you were able to send me a receipt & when searched, the asset can be downloaded again for free, I don't need for it to show up in the License History.  Hopefully this was a one-time glitch. I really appreciate your help with trying to fix this issue.

@Michele31068258k9iz I see that your team has licensed the asset twice, once with a standard license and once with the extended license. Could try searching within license history for the asset ID and see if the extended license appears then?

cc: @Bibilelo 

@Bibilelo the asset is still not showing up in the License History for extended license purchase.

Hi @Michele31068258k9iz ,

An action was performed on our side, could you please re-check and tell us if you are able to see the needed asset in License History now?

Thanks

Thanks for the update @Michele31068258k9iz.

@Bibilelo