Purchased an extended license, but not showing up in License History

Hi @WendellaBee - it is still not showing up in the License History.  I cleared browsing history & cache & I also tried using a different browser.

Hi @Michele31068258k9iz,

Could you check if the file is now showing in your license history please? I'd recommend clearing your browser history before signing into the Adobe Stock website. Thanks!

Thank you!

We are investigating the cause of this issue.

I've emailed you a proof of license for your file.

Thank you! Yes, this email address will be fine.

I expect this will be resolved early next week. We have a process for proof of license and you're in the queue. Is the email address you are using here on the forums a good contact for you? If it isn't could you private message me with that information please?

FYI: @Bibilelo 

If this cannot be resolved, I will not be able to use the image.  Can I get a refund of the credits? I will have to buy the image outside of our plan so I can have proof of extended license purchase.  

I saw another post on here about proof of purchase not being user-friendly.  I am working with law firms who are constantly challenging me about only having screenshots as proof of purchase.

I'll have to report this to our engineering team, and the team that handles this is in Europe. That team handles both proof of license and license history.

Hi @Michele31068258k9iz,

Could please provide the ID number for the file?