Videos - Standard License

My plan is the Adobe Stock – 40 assets a month. I was always able to download videos in the past

I pay $79.99 a month (paid annually). Clearly states the plan comes with video. 

@Ross5C75 ,

What is your plan called?

Support told me i can't download "extended license" videos but the ones i want are listed as "Enhance". Regardless, my $79.99 plan says i get 6 video downloads a month, but ANY video i try to download wants me to pay $79.99.

By @andrewt81757952 

Videos come under an enhanced licence. If your plan includes videos, you should be able to download videos. The plans that I know about all include video, but some specific plans could not include videos or extended licences. Those plans are mostly unlimited plans. 

I was told I’m on a promotional plan and need to be moved to a different one. Strangely, the new plan costs the same and offers the same monthly allowance. Customer Support emailed to ask if I was happy for them to make the switch, but moments later I received another email saying the ticket had been closed. Now it looks like I have to start the whole process again.

Same thing going on, now the "credits" disappeared and I all of a sudden have over 400 "assets". Support told me i can't download "extended license" videos but the ones i want are listed as "Enhance". Regardless, my $79.99 plan says i get 6 video downloads a month, but ANY video i try to download wants me to pay $79.99. I'm to the point of assuming no support will resolve this, it's been over a month dealing with support and nobody helps. If this isn't resolved I'm leaving adobe stock.

I am having the exact same issue. I have been been $79.99 amonth for 3 years and recently have not been able to get any videos. There are no credits showing in my account even though I'm supposed to recieve 6 credits in my account a month and havent received any for AT least the past 6 months, I also have 400+ credits. I have been chatting with support for 2 hours and have been transferred 4 times. Now I'm expecting to receive a call in the next 24 hours. This is making me consider cancelling my account and switching to shutterstock. 

@andrewt81757952 - apologies for the inconvenience. We're working on a fix, and you should be able to license video assets soon. I'll notify this thread once the fix has been rolled out.

Now there's new tabs i've never seen, 16 credits and 442 assets? 16 credits will get me only 2 HD videos. My plan clearly states 6 videos/month. Something has to be changing with these plans, Adobe needs to put out communications soon. This will defintely make me take up service with another stock provider.

Thank you, what do you mean by "temporarily unblocked" though? Is this feature changing or are the plans going to change?