Skip to main content
andrewt81757952
Participating Frequently
Apr 30, 2025 3:09 PM UTC
Open for Voting

Why out of nowhere am i now being charged to download stock video??

I pay $79.99 a month for my plan, i have plenty of asset credits and have always in the past downloaded video for around 6 credits each. All of a sudden, every single video i try to download, I'm being charged $79.99 for. I've also looked through a lot of different videos and they all say "enhanced" and none of them are available for credits anymore.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 28, 2025 1:47 PM UTC

@andrewt81757952 you should update the other thread, as there seams to be more activity. The 16 credits were a temporary fix. It seems like there is a bug that hinders you from licensing the data that you should actually be able to license.

Translate
ABAMBO | Hard- and Software Engineer | Photographer
andrewt81757952Author
Participating Frequently
May 12, 2025 8:32 AM UTC

So i was only given 16 credits, which allowed me to download 2 videos. Now i have to pay another $79.99 for another video? When i already pay that monthly for "unlimited"???

Translate
Liza5C0C
Participating Frequently
May 2, 2025 12:52 AM UTC

Reposting: https://community.adobe.com/t5/stock-bugs/videos-standard-license/idi-p/15261543

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices