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Participant
April 19, 2025

adobe firefly bug

  • April 19, 2025
  • 1 reply
  • 88 views

je viens d'instaler firefly mais pour la création vidéo l'application s'ouvre sur une vidéo mais pas l'appilcation pour créer 

1 reply

droopydog500
Community Manager
Community Manager
April 19, 2025

Hello @christian_1785,

Thank you for your message.

 

Have you purchased the Firefly Standard or Firefly Pro plansIf you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

 

If you have purchased a premium Firefly subscription, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and then please click on your avatar in the upper right corner and take a screen shot of that box, blacking out your personal details. Please also tell us your operating system and browser along with the version numbers.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)