Adobe firefly video generation failing - generate button not working [merged thread]

I could not generate the video from image and the button is disable even though I have enough creadits. Could you please assist on this.

Hello @Aleksdabrowska,

I have merged your message into this thread with others who have had this problem.

Can you try generating in another browser or an incognito/private browsing window and see if that works.

Otherwise, please answer the questions from my pinned reply above: Diagnosing generate button does not work.

Thanks,

    droopy

I can't click the "generate" button while trying to generate a wideo in Firlfy, I have credits so I don't know why I can't generate it

Hello @Michele de Luca,

What OS and browser are you using and what version number?

Thanks,

    droopy

when I set the selection criteria to generate an image, the generate button is not active. I attach PHOTOS

Hi @Alicia C. Lacy ,

Can you please include a screen shot of the problem? Please include the full browser window, not just the error or problem.

Thanks,

    droopy

I was experiencing the same issue. I reduced description removed request about two lines or so. Got a base image. But when I readded the sentences for additional items the system stated to try again later. 

Hi @texierjuan,

I moved your message to this thread with similar reports. Can you please answer the questions that are listed in the pinned message in this thread?

Thanks,

    droopy

the bottom for generate is always in grey and i cant do nothing 

Replying to myself: managed to get it working by logging out completely and opening a new incognito-session. It seems my previously created videos are gone, though. Luckily I have the best ones saved locally.