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silke_vh
Participant
March 12, 2025

Adobe firefly video generation failing - generate button not working [merged thread]

  • March 12, 2025
  • 58 replies
  • 6601 views

It won't start generating after inserting all the input and pressing the generate button

    58 replies

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    P
    philip_0532
    Participant
    March 29, 2025

    When i click the blue generate button it turns grey for a couple of seconds then turns blue again and nothing happend. No error nothing. How do i get this to work? 

      N
      Community Expert
      Nite-StianCommunity Expert
      Community Expert
      March 30, 2025

      Hey!

       

      The button will turn grey when you are generating, it can take some time for the generated video to appear. You can view the progress just above the text field. 

       

      Can you find your generated videos in the history at https://firefly.adobe.com/files?tab=generationHistory

      J
      James.9119
      Participant
      March 29, 2025

      When I click the generate button to produce the video based on my prompts, nothing happens. There is no error or anything. The button animates like it was clicked, but then nothing happens on screen. Using in Chrome on Win11 and MacOS, in both normal and incognito windows. I've also tried Safari and Edge(Win11).

      Yes... everything is updated. Yes, I have credits.

        J
        JingleJims
        Participant
        March 29, 2025

        Having the SAME issue.

          M
          Marcel26757377c34h
          Participant
          March 29, 2025

          After prompting tekst and hit the generate button nothing happens even no error message. 

          droopydog500
          Community Manager
          droopydog500Community Manager
          Community Manager
          March 29, 2025

          Hello @Marcel26757377c34h,

          Thank you for your message. 

           

          What type of plan are you on?

           

          If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

           

          If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

           

          If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and then please click on your avatar in the upper right corner and take a screen shot of that box, blacking out your personal details. Please also tell us your operating system and browser along with the version numbers.


          Thanks,
              droopy

          Adobe Community Expert (not an Adobe employee)
          T
          tylerchavezchavez
          Participant
          March 28, 2025

          Nothing happens after I write a video prompt and hit generate.

          N
          Community Expert
          Nite-StianCommunity Expert
          Community Expert
          March 29, 2025

          Hey, ar eyou on a school or teams account? 

           

          Also can you try loging in icognito mode? Sometimes browser plugins can interfere.

          satoshii57260353
          satoshii57260353
          Participant
          March 28, 2025

          動画の生成ボタンを押しても何も始まらん

          droopydog500
          Community Manager
          droopydog500Community Manager
          Community Manager
          March 28, 2025

          Hello @satoshii57260353,

          Thank you for your message. 

           

          Have you purchased the Firefly Standard or Firefly Pro plans?

           

          If you have, please include a screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing. If you were using reference images or keyframes, please upload those as well. Please tell us the prompt you were using. And finally, please also tell us what operation system (OS) and browser you are using along with their version numbers.


          Thanks,
              droopy

          Adobe Community Expert (not an Adobe employee)
            S
            sranmode
            Participant
            March 28, 2025

            Not able to generate video,
            whenever clicked on Generate button, it just go grey and again blue.

             

            droopydog500
            Community Manager
            droopydog500Community Manager
            Community Manager
            March 28, 2025

            Hello @sranmode,

            Thank you for your message. 

             

            What type of plan are you on?

             

            If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

             

            If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

             

            If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please click on your avatar in the upper right corner and take a screen shot of that box, blacking out your personal detailes. Please also tell us your operating system and browser along with the version numbers.


            Thanks,
                droopy

            Adobe Community Expert (not an Adobe employee)
              I
              InjectedMotion
              Participant
              March 18, 2025

              Text to video generate button disappeared. All other firefly tools work.

              droopydog500
              Community Manager
              droopydog500Community Manager
              Community Manager
              March 19, 2025

              Hello @InjectedMotion,

              Thank you for your message. 

               

              Have you purchased the Firefly Standard or Firefly Pro plans?

               

              If so, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error or problem showing. Please also tell us what operation system (OS) and browser you are using along with their version numbers.

              Thanks,
                  droopy

              Adobe Community Expert (not an Adobe employee)
              T
              tubilipar
              Participant
              March 12, 2025

              The button to create a video from an image is not active.

                droopydog500
                Community Manager
                droopydog500Community Manager
                Community Manager
                March 12, 2025

                Hello @tubilipar,

                Thank you for your message. 

                Can you please show us a screen shot of the whole browser window?

                Thanks,
                    droopy

                Adobe Community Expert (not an Adobe employee)
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