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Participant
October 15, 2026
Needs More Info

Been facing "Something went wrong" issue while using other models than Firefly. I want to use chatgpt models but its been 3 days i'm following this issue

Uising any of the models other than firefly is causing this problem. I want to use GPT models but its not working for 3 days and causing my work to stop. Please fix this issue. I have tried relogin adobe, restart PC, remove cache, etc everything

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 15, 2026

    Hey, Dazzling_goddess9beb!

     

    I’m sorry you are having issues. Let me help you.
     

    To better understand what is going on, I’ll need you to get a fresh HAR recorded with Preserve log enabled, starting before they click Generate and stopping immediately after the error.

     

    Please also capture the browser Console output and provide the exact UTC attempt time. The HAR must include the failed generation request and its response headers/body; otherwise there is nothing request-level to trace.

     

    Here is the link where you can find instructions on how to get the .HAR file.

     

    After that, share the file through Drive/Dropbox/Wetransfer and send it to me via DM, please! 

     

    Thanks,

    Gabriel

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