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Joël33413318am0w
Participant
November 6, 2023

Blackscreen

  • November 6, 2023
  • 3 replies
  • 180 views

Guten Tag

Ich wollte zum ersten Mal Adobe Firefly ausprobieren, doch jedes Mal wenn ich ein Bild hochlade oder ein Beispielbild auswähle, ist mein Bildschirm einfach nur schwarz und man kann nichts mehr machen.

 

Freundliche Grüsse

[Removed by Mod]

    3 replies

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    November 9, 2023

    Doh! Not sure how I missed the issue is about a blank screen. Just like @@mj shared, If you're on a windows machine, make sure Windows is up to date and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings. 

      @mj
      Community Expert
      @mjCommunity Expert
      Community Expert
      November 7, 2023

      Guten tag @Joël33413318am0w ,

      I'll reply in English if that's ok?

      See this thread. https://community.adobe.com/t5/adobe-firefly-bugs/p-blank-screen-after-selection-option/idi-p/13742555

      Let us know if any of the suggestions help.

      If you can help us with the questions from @CMass too, that will hopefully help us find a resolution together.

      hth

      mj

      iMSD

        CMass
        Community Manager
        CMassCommunity Manager
        Community Manager
        November 6, 2023

        @Joël33413318am0w Thanks for reaching out. To help us troubleshoot the issue, please share more information.

        • What device and browser version are you using?
        • What module are you using?
        • Can you include any screenshots or videos of the issue?
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