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Participant
November 6, 2023

Blackscreen

  • November 6, 2023
  • 3 replies
  • 181 views

Guten Tag

Ich wollte zum ersten Mal Adobe Firefly ausprobieren, doch jedes Mal wenn ich ein Bild hochlade oder ein Beispielbild auswähle, ist mein Bildschirm einfach nur schwarz und man kann nichts mehr machen.

 

Freundliche Grüsse

[Removed by Mod]

3 replies

MassC
Legend
November 9, 2023

Doh! Not sure how I missed the issue is about a blank screen. Just like @@mj shared, If you're on a windows machine, make sure Windows is up to date and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings. 

@mj
Community Expert
Community Expert
November 7, 2023

Guten tag @Joël33413318am0w ,

I'll reply in English if that's ok?

See this thread. https://community.adobe.com/t5/adobe-firefly-bugs/p-blank-screen-after-selection-option/idi-p/13742555

Let us know if any of the suggestions help.

If you can help us with the questions from @CMass too, that will hopefully help us find a resolution together.

hth

mj

iMSD

MassC
Legend
November 6, 2023

@Joël33413318am0w Thanks for reaching out. To help us troubleshoot the issue, please share more information.

  • What device and browser version are you using?
  • What module are you using?
  • Can you include any screenshots or videos of the issue?