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MLesniewski
Participant
September 12, 2025
Open for Voting

Boards Not working

Just tried to use the new Firefly Boards feature but it doesn't seem to be working at all. Clicking on "Create new board" or "Remix file" under the featured projects loads a page which shows an error saying "Error cloning document". If I then try to drag an image into the browser I get another error saying "Edit access to Firefly Boards (Beta) is required to place files on the canvas".

 

I'm on MacOs 15.6 and tried this in Arc, Safari, Edge and Chrome with the same results.

 

Any help would be very appriciated.

    16 replies

    carmelam88314272
    carmelam88314272
    Participant
    October 1, 2025

    Thanks to you, I finally solved the problem!

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    Alluring_ease5D22
    Alluring_ease5D22
    Participant
    September 21, 2025

    Was hoping to try out the video creation features using boards and make use of the free tools until Oct 1st but sadly it isn;t workiong 😞
    Anyone else have this issue?

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    September 22, 2025

    I'm sorry to hear that. Could you try signing out and back into your account to see if that helps?

     

    Thanks,

    ^KR

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    eatshoptravel
    Participant
    September 17, 2025

    Thanks so much @Kartika Rawat - look forward to the fix. 

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      MLesniewskiAuthor
      Participant
      September 16, 2025

      Sure, here's a screen recording

       

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      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      September 13, 2025

      Hi @eatshoptravel,

       

      You can either post a new thread and include it and I will merge it or you send it to me in a private message and I will copy it over.

       

      Thanks!

          droopy

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      Adobe Community Expert (not an Adobe employee)
      eatshoptravel
      Participant
      September 13, 2025

      I tired incognito (chrome), same issue

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      eatshoptravel
      Participant
      September 13, 2025

      Hi there - I'm using Chrome and the screen recording can't be attached as apparently I don't have permission to upload a video. The screen is as per the screenshot I shared, then when you click ok, the screen remains blank. 

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      Sk. Arif Hossain
      Sk. Arif Hossain
      Participating Frequently
      September 13, 2025

      @Minouche31291795jvgj okay, duplicate the board, the original board may be or wont be accesible. It happened with me a few weeks ago. The duplicate board will be accessible. Let me know if it works.

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      Sk. Arif Hossain
        mhijk
        mhijk
        Participating Frequently
        September 13, 2025

        @Sk. Arif Hossain  Yes i have tried too. See here. MacOS Sequoia  15.6.1 i see the website everthing and when i want to open or start a new board it is like this. 

        No VPN, cleared cookies etc. loged off and on again. 

         

         

         

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        Sk. Arif Hossain
        Sk. Arif Hossain
        Participating Frequently
        September 13, 2025

        Have you tried incognito mode on chrome? @Minouche31291795jvgj 

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        Sk. Arif Hossain
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