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Ahmed922
Ahmed922
Participant
May 18, 2026
Sticky

Can't generated using Partner models, only Firefly models work

  • May 18, 2026
  • 26 replies
  • 229 views

Hello Adobe Support,

I just purchased a new Firefly subscription today, and I am unable to generate any videos using any model (Firefly Video, Veo 3 Fast, etc.).

Every attempt returns the error:
“Something went wrong. Please try again later.”

I tested:

  • Different prompts

  • Very simple prompts

  • Different browsers

  • Incognito mode

  • Different internet connections

The issue still happens on every video generation attempt.

My account is brand new, and the credits have not been used yet.
Image generation works, but video generation always fails.

Could you please check if there is an activation issue, backend restriction, or account-related problem affecting video generation on my account?

Thank you.

      Pinned Reply By Hajar Toutsi

      Hi everyone!
      Thanks for taking the time to report these issues.

      To help the product team investigate further, please create an HAR file and share it with us in the reply section.
       Here’s a step‑by‑step article on how to create the file👇


      Once you have the details, let us know, we’re here to help.

      Hajar

      26 replies

      Show previous replies
      Audaug
      Audaug
      Participant
      March 27, 2026
      I've been having this problem since yesterday. It freezes on a gray background during image generation and then keeps looping, and immediately afterward I get an error message. What can I do? I've tried Firefly 5, 4, and Gemini 3.1, and it's always the same issue.
      Audaug
      Audaug
      Participant
      March 27, 2026

      Personne ne peut me repondre svp? Depuis hier je ne plus travailler sur le plateforme. Merde!

      santiago_ciuffo9618
      santiago_ciuffo9618
      Participant
      March 27, 2026

      Still doesnt work. 

      Audaug
      Audaug
      Participant
      March 27, 2026

      Rien ne fonctionne sur le site à mon niveau, mais qu’est-ce qui se passe bon sang!

      Audaug
      Audaug
      Participant
      March 27, 2026

      Depuis hier je rencontre ce probleme. Blocage sur fond gris à la generation d’image et à l’infini et juste après je recois le message d’erreur. Que faire? J’essaie firefly 5, 4 et Gemini 3.1 et c’est toujours la meme scene 

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      March 26, 2026

      Hello ​@santiago_ciuffo9618,

       

      Can you please reply with the following information:

      • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

      • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

      • A copy of the keyframe(s) or reference images (if any) you were using.

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      Misión29783975jwpe
      Misión29783975jwpe
      New Member
      March 26, 2026

      No genera absolutamente nada, con cualquier IA

       

      santiago_ciuffo9618
      santiago_ciuffo9618
      Participant
      March 26, 2026

      No está generando las imagenes cóo venía haciendolo . Se queda colgado.

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