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Participant
November 1, 2023

can't see the mouse arrow in the image for modifying it

  • November 1, 2023
  • 8 replies
  • 310 views

When using Edge in Windows 11 in a PC I can't see my arrow in the image for doing anything. 

8 replies

@mj
Community Expert
Community Expert
November 12, 2023

Seems to be a bug @Juan33326152653n ,

Hopefully it gets sorted soon.

mj

iMSD

@mj
Community Expert
Community Expert
November 12, 2023

Tx @CMass ,

Please let us know when the fix has been implemented

Tx

mj

iMSD

MassC
Legend
November 3, 2023

@Juan33326152653n Check out this post: https://community.adobe.com/t5/adobe-firefly-bugs/p-can-not-see-mouse-using-gen-fill/idi-p/14040127

We've seen an increase in this and the team is looking into it. 

Participant
November 3, 2023

No luck with that. 

But honestly, If this is happening to more people. There is no trick to do. It should be a fix. 
Thank you.

@mj
Community Expert
Community Expert
November 2, 2023

So there's three things you can try.

 

  • Zoom in/out on your broswer
  • Hard reset your browser. Ctrl/Cmd+Shift+R
  • Use Incognito mode.

Let us know how if you make progress. 

mj

iMSD

@mj
Community Expert
Community Expert
November 2, 2023

Hi @Juan33326152653n ,

 

Sorry about your challenges.

 

Here's a thread that may help. https://community.adobe.com/t5/adobe-firefly-bugs/p-my-mouse-cursor-is-invisible-in-firefly/idc-p/13917668/page/4

 

hth

mj

iMSD

Participant
November 2, 2023

Chrome does the same thing or even worse. As in chrome, the arrow is only showing when I pass over the controls below. Once the mouse is move out of the controls (generate text box and tool bar (remove, add, etc.)) the mouse arrow disappears.

 

@mj
Community Expert
Community Expert
November 2, 2023

Hi @Juan33326152653n ,

 

Can we work on a process of elimination?

 

Can you try generate in another browser like Chrome to see if the problem manifests there as well?

 

This will help us narrow down possible cause.

 

Best

mj

iMSD