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Participant
August 10, 2026

Cannot submit feedback for 'thumbs-down' video on Firefly

  • August 10, 2026
  • 17 replies
  • 110 views

My Kling 3.0 video generation charged 375 credits, but did not animate at all. The intention was for the last frame to look the same as the first frame, but I specifically had plenty of animation detail requested in between. When I went to ‘thumbs down’ the still generation, it would not illuminate the “Submit” button. I tried every combination of checked boxes, filled out the text and cleared it, etc. and nothing allowed me to click the button that would report the feedback. Hopefully you can address that here! Also I have a screenshot of the bug attached.

    17 replies

    DeadheadBob
    Participant
    August 21, 2026

    Cannot provide “thumbs down” feedback. This issue has persisted for about two weeks (today is 20 August 2026). When I tick any of the boxes in Thumbs Down, the “submit” button becomes grayed out. Cannot click the button to submit.

    I can offer “thumbs UP” feedback, but not negative. However when offering “Thumbs Up” feedback, if my cursor hovers over any of the reference images, the window wigs out and closes. I MUST move the cursor in an anti-clockwise circular motion to below the “Note” field and then up to the tick boxes in order to select the feedback. This bug also has persisted for at least two weeks. 

    Thank you for considering my post and correcting this problem. 

    Participant
    August 19, 2026

    the notrously bad image generation thats just for milking peoples credits no longer is accepting negative feedback.

    rigth a “bug”

    right right right.

    Is it also a “bug” that today I’m getting nothing but my reference image given back to me no matter how simple or detailed the prompt is….

    Participant
    August 14, 2026

    Have cleared history, cache, restarted - my thumbs-down reports are not nasty (e.g. prompt: photo to black and white drawing generated as a sepia photo image).  Have provided many thumbs-up reports as well, but thumbs-down NEVER works.

    DeadheadBob
    Participant
    August 21, 2026

    Same issue. Cannot provide “thumbs down” feedback. This issue has persisted for about two weeks (today is 20 August 2026). When I tick any of the boxes in Thumbs Down, the “submit” button becomes grayed out. Cannot click the button to submit.

    I can offer “thumbs UP” feedback, but not negative. However when offering “Thumbs Up” feedback, if my cursor hovers over any of the reference images, the window wigs out and closes. I MUST move the cursor in an anti-clockwise circular motion to below the “Note” field and then up to the tick boxes in order to select the feedback. This bug also has persisted for at least two weeks. 

    Thank you for considering my post and correcting this problem. 

    Participant
    August 14, 2026

    New to firefly - converting photos to black and white line drawings - have no trouble submitting positive feedback, but corrective, thumbs-down feedback is never allowed.  Submit button greyed out every time a thumbs-down feedback is attempted

    DeadheadBob
    Participant
    August 21, 2026

    Same issue. 

    Cannot provide “thumbs down” feedback. This issue has persisted for about two weeks (today is 20 August 2026). When I tick any of the boxes in Thumbs Down, the “submit” button becomes grayed out. Cannot click the button to submit.

    I can offer “thumbs UP” feedback, but not negative. However when offering “Thumbs Up” feedback, if my cursor hovers over any of the reference images, the window wigs out and closes. I MUST move the cursor in an anti-clockwise circular motion to below the “Note” field and then up to the tick boxes in order to select the feedback. This bug also has persisted for at least two weeks. 

    Thank you for considering my post and correcting this problem. 

    droopydog500
    Community Manager
    Community Manager
    August 12, 2026

    Ok, thanks for trying. I asked for a bug to be created for this.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Participant
    August 11, 2026

    It did the same thing to me. It’s like they can dish it out but they can’t take it.

    Participant
    August 11, 2026

    Appreciate the follow-up droopy! Confirming that the bug persisted the second and third times that I tried

    droopydog500
    Community Manager
    Community Manager
    August 11, 2026

    This appears to be a bug. I can reproduce it. if you cancel and try a second time, it might work the second time.

    I asked for this to be looked at.

        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    Community Manager
    August 11, 2026

    This appears to be a bug. I can reproduce it. if you cancel and try a second time, it might work the second time.

    I asked for this to be looked at.

        droopy

    Adobe Community Expert (not an Adobe employee)
    sens_6922
    Known Participant
    August 12, 2026

    Unfortunately, cancelling and going back to it is not fixing it for me

    droopydog500
    Community Manager
    Community Manager
    August 12, 2026

    Ok. I have asked for a bug report to be created.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    Community Manager
    August 11, 2026

    This appears to be a bug. I can reproduce it. if you cancel and try a second time, it might work the second time.

    I asked for this to be looked at.

        droopy

    Adobe Community Expert (not an Adobe employee)