Don't have access to firefly (AWS OUTAGE)

Hi @OmarZ,

I moved your message to this thread as this is likely what you were experiencing.

    droopy

"I am unable to see how many credits I have in my account. Even though I have sufficient credits, I am receiving a 'credits exhausted' notification. I would like to request that this issue be resolved."

It's back !!!! Back to work !! 

Firefly down? Please Info!

Hi everyone,

I’m unable to reach Adobe support through any channel, and I can’t access Firefly either.

1. Firefly website shows this message:

Can't access Sorry, Adobe Firefly isn't available in your region.

2. Support chat shows this message:

Service Unavailable Please refresh this page or try the options below. Ask our community Find answers on the Adobe Forums. Call us If you have a current subscription, paid product, or trial, find your region's number.

3. Phone support — when I call the official support number, the automated message says the number is disconnected.

I’ve already restarted my router and computer, and I’m not using a VPN or any proxy service.
I'm on Windows 10 Pro Version 22H2.
This issue started recently and persists across different browsers.

Has anyone else experienced the same problem, or is there any official update about support and Firefly access being temporarily unavailable?

Thanks in advance 🙏

Ich habe eine Abo für Adobe Firefly. Leider reagiert es seit heute nicht mehr. Es kommt die Meldung "in ihrer Region nicht verfügbar"

Auf dem Desktop wie auch auf dem Smartphone. Bitte um Hilfe

Hello, my Adobe Firefly annual plan stopped working today in Kazakhstan. It now says “not available in your region”. Could you please check what happened? 

I’m located in Kazakhstan and have an active annual Adobe Firefly subscription that worked perfectly until today. Now I get the message: “Firefly is not available in your region” and can’t use any Firefly features.

My Adobe ID country is set to Kazakhstan, I don’t use VPN or proxies, and my payments are processed officially. Could you please confirm whether Firefly availability for Kazakhstan has changed or if this is a technical issue?

Please help me restore access or advise how to reactivate my subscription.

Thank you!

Same thing this morning I’m Italian. I did some research and found out it might be a browser update issue. For example, I’m still using macOS Big Sur on a 2017 iMac, and many app updates like Photoshop, Premiere, etc., can’t be installed anymore because the OS is considered obsolete. I also can’t update Google Chrome on Big Sur. If that’s really the case, it’s pretty embarrassing for Adobe, considering I’m paying for the full Creative Cloud package, which isn’t exactly cheap. On top of that, they’re playing the planned obsolescence game, basically forcing me to buy a new Mac now.

I can understand it for apps like InDesign or Photoshop that have AI features and need more processing power, but for web apps, it makes absolutely no sense. I really hope that’s not the case… I just hope it’s a bug and that tomorrow morning I’ll be able to work normally again.

Bonjour,

Je rencontre un problème majeur avec mon compte Adobe : toutes les fonctionnalités liées à l’IA sont bloquées, alors que je suis en Belgique sur un compte personnel actif. De plus, le support via le chat ne fonctionne pas, ce qui m’empêche d’obtenir de l’aide par les canaux habituels.

Configuration :
• Application : Photoshop (dernière version via Creative Cloud)
• Plateforme : Windows (PC à jour)
• Compte : Adobe personnel – Belgique
• Paiement : Carte bancaire belge

Problème constaté :
• Dans Photoshop, le Remplissage génératif affiche “fonction non disponible dans ma région”
• Sur https://firefly.adobe.com, Firefly est indiqué comme non disponible dans ma région
• Mes crédits IA ne se chargent pas (erreur systématique)
• Le chat d’assistance ne se charge jamais, quelle que soit la configuration

Tests déjà effectués (tous sans succès) :
• Navigateurs testés : Edge, Chrome
• Navigation privée testée
• Plusieurs appareils testés
• Réseaux différents : Wi-Fi, autre connexion, 4G
→ Toujours le même résultat : IA inaccessible et chat impossible à ouvrir

Je demande qu’un agent fasse remonter mon cas et procède à un reset des droits Firefly + une resynchronisation de mon Adobe ID, qui semble être la seule solution dans ce type de situation. Je peux fournir mon adresse Adobe ID par message privé si nécessaire.

Merci d’avance pour votre aide. 

Jeff