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Ines34687522xg8k
Participant
October 20, 2025

Hello,

I need help with my Adobe Firefly subscription.

I live in Slovenia and have been using Firefly normally until recently. I have an active paid monthly subscription, and everything was working fine. However, today, I started receiving a message 
“This feature is not available in your region.”

Nothing has changed on my account, and my payments are up to date. I cannot contact Adobe Support because the chat option says “Service unavailable” and no phone number works from my country.

Could someone from Adobe please check this issue or help me with my problem, so that I can continue using Firefly?

Thank you in advance for your help!
Best regards,
Ines

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 20, 2025

Hi @Ines34687522xg8k,

 

We are currently experiencing a disruption affecting Adobe services, including Share for Review and Publish Online, due to an ongoing Amazon Web Services (AWS) outage. This AWS outage has been widely reported across multiple channels and impacts several dependent services globally. Our teams are actively working to mitigate the impact and restore standard functionality as soon as possible.We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work diligently to resolve this matter. You’re not alone in this; we’ll get through it together.

 

Thanks,
^BS

M
muhammed_onur_9523
Participant
October 20, 2025

Feature Not Available in your region at this time

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 20, 2025

Hi @muhammed_onur_9523,

 

We are currently experiencing a disruption affecting Adobe services, including Share for Review and Publish Online, due to an ongoing Amazon Web Services (AWS) outage. This AWS outage has been widely reported across multiple channels, impacting several dependent services globally. Our teams are actively working to mitigate the impact and restore normal functionality as soon as possible.We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work diligently to resolve this matter. You’re not alone in this; we’ll get through it together.

 

Thanks,
^BS

    N
    nazareno6C1A
    Participant
    October 20, 2025

    Same problem here in Italy ... I was using Firefly until 2AM local time ...

    V
    VFX_DS
    Participant
    October 20, 2025

    mee to,,, germany with pro abo, not aviable the Firefly? Why

    DS
    S
    sincere_rocket78523
    Participant
    October 20, 2025

    Hi, I want to ask, why can't I access Adobe Firefly and it says "Unable to access
    Sorry, Adobe Firefly is not available in your region." I've had a subscription to Adobe Firefly for a long time and I've always used Adobe Firefly to support my work, but for a day now I can't open Firefly. Why is it suddenly not available in my region (Indonesia), even though I've been using Adobe Firefly for 2 years without any problems.

    The Studio Laos
    The Studio Laos
    Participant
    October 20, 2025

    As of today I noticed that I no longer have access to Adobe Firefly (even though I have had access to it since the day it came out). 

     

    When I wanted to get in touch with support to talk about it, I noticed that the chat box no longer works (probably also a region issue). I then called every single number of the support line, none of them responded. I then spent 30 minutes looking for an email address that I could contact but I did not find any.

     

    All of this was very surprising because in the past my Adobe experience was great and chats with support agents have been very helpful. 

     

    I would not be happy to lose access to Firely, but if that's the new Adobe way, then so be it, but I would at the very least be able to talk to chat support...

     

    Any thoughts? (I am in Laos by the way)

     

    The Studio Laos
    The Studio Laos
    Participant
    October 20, 2025

    ISSUE PARTIALLY RESOLVED!

     

    Adobe Firefly access restored.

     

    When I chat to the chat support bot, it does not respond but it also stopped showing the error message that said it was unavailable. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2025

    there problems on adobe's end, https://status.adobe.com/

     

     

    J
    Julien_Lefebvre_nrd
    Inspiring
    October 20, 2025

    Bonjour Idem pour moi,  j'ai egalement testé dans deux autres navigateurs meme probleme, impossible de joindre adobe par tchat et par telephone.... @25672519

     

    G
    graphobia
    Participant
    October 20, 2025

    i live in germany and have a subscription of animate cc. I use adobe firefly frequently. Today i received the following message, when i visited the adobe firefly web app: Unfortunately, Adobe Firefly is not available in your region.

      G
      graphobia
      Participant
      October 20, 2025

      The Adobe Firefly web app works again!

        Fiorenzo64
        Fiorenzo64
        Participant
        October 20, 2025

        Italy here, same issue.

        3
        3bdussalam_art
        Participant
        October 20, 2025

        I have a problem with the Adobe Photoshop Firefly program. It says “Firefly isn’t available in your region,” but it used to work before. I don’t understand why it’s not working this time.

          P
          pranav_kk23
          Participant
          October 20, 2025

          Same thing for me too!! It's frustrating!!

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