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graceful_ninja0122
Participant
October 20, 2025

Hi there!
Same problem with my account in PL. 
I also can't pick already used fonts in In Design, shows that they are unavaiable. 
Maybe some error ? 



Bani Verma
Bani Verma
Legend
October 20, 2025

Hi @Stephan388097765sls,

 

We are currently experiencing a disruption affecting Adobe services, including Share for Review and Publish Online, due to an ongoing Amazon Web Services (AWS) outage. This AWS outage has been widely reported across multiple channels and impacts several dependent services globally. Our teams are actively working to mitigate the impact and restore standard functionality as soon as possible.We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work diligently to resolve this matter. You’re not alone in this; we’ll get through it together.

 

Thanks,

^BS

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Usama28292897sxps
Participant
October 20, 2025

I am from Pakistan about 1 and half hour ago my firefly service goes down facing this error "Sorry, Adobe Firefly isn't available in your region." 

Can anyone help me to solve this thanks.

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Elodie44194203
Participant
October 20, 2025

Depuis aujourd'hui j'ai le message d'erreur suivant sur adobe firefly  : Accès impossible

Désolés, Adobe Firefly n’est pas disponible dans votre zone géographique.
impossible de lancer un chat également et le numero d'aide adobe ne fonctionne pas…
une idée ?
    L
    Ludovic380028514tm7
    Participant
    October 20, 2025

    Bonjour, quelle compensation prévoyez-vous aux utilisateurs qui sont bloqués dans leur travail ?

      A
      abhinav_dubey4965
      Participant
      October 20, 2025

      my firefly is showing can't access adobe firefly is not available but yesterday i was using it... i am in Varanasi india

      L
      linsy_raens
      Participating Frequently
      October 20, 2025

      I have an issue accessing the boards as it's says
      "Can't access. Sorry, Adobe Firefly isn't available in your region."

      I am in United Kingdom and always was able to access it. I have no VPN turned on.

      Why is this happening?

      einzelbild
      einzelbild
      Inspiring
      October 20, 2025

      I have the same problem since this morning. I used firefly yesterday and now it says "not avaible in your region". I tried two devices and the account of a colleague. It's not working.

      einzelbild
      einzelbild
      Inspiring
      October 20, 2025

      It's back online

       

      L
      Ludovic380028514tm7
      Participant
      October 20, 2025

      la generation ne fonctionne pas non plus sur photoshop

      W
      w5EF9
      Known Participant
      October 20, 2025

      All my generative fills on all aplications and firefly are saying the service is unavailiable in my region when i go to check credits it says Can't check remaining credits what the hell is going on. UK customer service number just beeps and cuts me off online service chat says service error!!!! cant even contact customer support very busy and need my softwear to work this is not good!!!!!

      krzysztofs88016208
      krzysztofs88016208
      Participant
      October 20, 2025

      Everything was working before. I didn't change my location or payment method, but from today I get an error that I can't use Firefly in my region.

      V
      Victor Bomì
      Participant
      October 20, 2025

      Same thing this morning I’m Italian. I did some research and found out it might be a browser update issue. For example, I’m still using macOS Big Sur on a 2017 iMac, and many app updates like Photoshop, Premiere, etc., can’t be installed anymore because the OS is considered obsolete. I also can’t update Google Chrome on Big Sur.

      If that’s really the case, it’s pretty embarrassing for Adobe, considering I’m paying for the full Creative Cloud package, which isn’t exactly cheap. On top of that, they’re playing the planned obsolescence game, basically forcing me to buy a new Mac now.

      I can understand it for apps like InDesign or Photoshop that have AI features and need more processing power, but for web apps, it makes absolutely no sense. I really hope that’s not the case… I just hope it’s a bug and that tomorrow morning I’ll be able to work normally again.

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