Participant

Sticky

Download button not working. Nothing happens when clicked on.

Forum|Forum|2 months ago
April 25, 2026
44 replies
455 views

Edited image, clicked download. Nothing happens.

Pinned Reply By Hajar Toutsi

Hi,

Thank you all so much for your patience and for sharing your experiences here, the details you've all provided have been incredibly helpful as we continue looking into this.

A special shoutout to ahmet_idal for sharing that clearing your site cookies resolved the issue for them! [check their demo in the highlighted reply 👇]

While downloading directly from your Generation History also works, it’s still just a backup option. For anyone looking to ‘fix’ the download button getting stuck for future attempts, here's what to try in the meantime:

1. Clear your site cookies for Firefly
2. Refresh the page

We're continuing to dig into this on our end, so please keep sharing any new details if you run into the issue again. We'll update this thread as soon as we have more to share.

Thanks again, everyone!

Hajar

ROBERTINDIANA

Participating Frequently

button to download the image just created disappears or never appears at all

There are no further details. No button or it disappears.

Hajar Toutsi

Community Manager

Hi ROBERTINDIANA,
Thanks for reporting,

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

joey96

Participant

generated images wont download from AI image generation section seems to be frozen.
https://firefly.adobe.com/generate/image Won’t let me download an image I have created using AI.

Hajar Toutsi

Community Manager

Hi joey96,
Thanks for reporting,

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

HO-HO

Participant

I can't download the video that Adobe created based on my description.

Hajar Toutsi

Community Manager

Hi HO-HO,
Thanks for reporting,

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

Michele+Pasqualone

Participant

Come posso risolvere un problema
Non riesco a scaricare pou le foto modificate

Hajar Toutsi

Community Manager

Hi Michele+Pasqualone,
Thanks for bringing your questions in.

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

RnR+DEV

Participant

i generated an image and it keeps getting stuck on download. why is it not downloading!!?? its not my wifi, its your website!

Hajar Toutsi

Community Manager

Hi RnR+DEV,
Thanks for bringing this to our attention.

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

Meri KArapetyan

Participant

there a huge problem of downloading the generated images its been a week it doesn't work
I can't download any of my generated images

Hajar Toutsi

Community Manager

Hi Meri KArapetyan,
Thanks for bringing this to our attention.

To solve this issue, please check the pinned message on this thread.

Thanks.
Hajar

O

Oh.N8

Hey @TSAI+CHIA-EN

Could you see if you can download the images from your Creative Cloud app?

Cheers

Nate

TSAI+CHIA-EN

Participant

It's been two days now, and I haven't been able to download any images generated by Firefly. The images generate successfully, but the download process never completes. I've tried restarting my computer and using different browsers, but the issue persists.

Hajar Toutsi

Community Manager

Hi,

Thank you all so much for your patience and for sharing your experiences here, the details you've all provided have been incredibly helpful as we continue looking into this.

A special shoutout to ahmet_idal for sharing that clearing your site cookies resolved the issue for them! [check their demo in the highlighted reply 👇]

While downloading directly from your Generation History also works, it’s still just a backup option. For anyone looking to ‘fix’ the download button getting stuck for future attempts, here's what to try in the meantime:

1. Clear your site cookies for Firefly
2. Refresh the page

We're continuing to dig into this on our end, so please keep sharing any new details if you run into the issue again. We'll update this thread as soon as we have more to share.

Thanks again, everyone!

Hajar

guithors

Participant

je ne peux plus télécharger les images que je crée avec mon compte payant (un bug ?)
Je possède un compte payant. Dans l’onglet générer, je génère généralement des images que j’utilise pour une création commerciale. Mais, depuis hier (le 18 juin 2026), lorsque je clique sur l’icone télécharger, le téléchargement ne se fait pas… pourtant il est écrit téléchargement en bas de l’écran, mais il reste indéfiniment. C’est embêtant !

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