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Firefly Video Error: "Too many reference items" appears even with a single frame (Model: Ray334)

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Hello Adobe Team,

I have identified the exact cause of the issue on Adobe Firefly Video (generate/video) using the Ray334 model:

Single Frame (First Frame only): Works without any issues.
Adding Last Frame: As soon as a second reference frame (Last Frame) is added, the system immediately throws the error: "Too many reference items. Please remove some and try again." / "Çok fazla referans öğe var. Lütfen bazılarını kaldırıp tekrar deneyin."

Troubleshooting steps already taken:

Tested in Incognito Mode and cleared browser cache.
Cleared and re-uploaded both frames.
Tested with simple prompts.

The Ray334 model appears to fail/block when generating videos using both First and Last keyframes together.

Please investigate this issue with the Ray334 dual-frame reference feature. Thank you!

Pinned Reply By droopydog500

Hi all,

This appears to be a bug and has been submitted to the product team.

droopy

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P

Plainview26

Participating Frequently

I spoke with a chat client last friday and they were experincing the same issue. I am sure it is documenting somewhere.

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droopydog500

Pinned

Community Manager

Hi all,

This appears to be a bug and has been submitted to the product team.

droopy

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Adobe Community Expert (not an Adobe employee)

S

Stellar_navigator78b1Author

Participating Frequently

Hi,

Is there any development.

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Plainview26

Participating Frequently

While using edit image feature you can not add more than one image. It just flashes but that is it. This is holding me back from working on a large project.

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Jubilant_world35a8

Participant

Ray 3.14 is not accepting first frame / last frame submissions. It says there are too many reference items. I’ve attached only two images.

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T

ThisIsAsh

Participant

This is also happening to me. Exact same situation. About a week ago it was working absolutely fine, now it just gives the error every single time. I’ve tried using different browsers too and it still does the same thing. I would provide images I am using, but can’t due to client confidentiality. I’ve tried PNG files and JPGs in case it was a file format issue and it’s still the same.

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N8.

Thank you @Stellar_navigator78b1 for sharing this insight. I will escalate the issue.

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Stellar_navigator78b1Author

Participating Frequently

Thank you for your interest. I look forward to hearing from you.

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N8.

@Stellar_navigator78b1 I also noticed that there was no “prompt”. Test is not exactly a prompt. :) Regardless, this error msg should not occur.

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N8.

@abstract_maker2609

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate

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abstract_maker2609

Participant

In Firefly videogen selecting one of the Ray3 model then images for both First and Last frame result in error message when trying to generate video. Error complains about too many ref elements, asks to remove some. This is in Firefly Android app.

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Melodic_wanderer2f39

Participant

A nadie le pasa?

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