Participant

Firefly Video Generation Completely Broken

Forum|Forum|25 days ago
July 26, 2026
5 replies
86 views

Subject: Firefly Video Generation Completely Broken — Paying Subscriber Unable to Work

Hello,

I am a paying Creative Cloud subscriber and I need this resolved immediately.

Since this morning, Adobe Firefly has been completely unable to generate any video. Every single attempt — across different prompts, different models, different browsers, and even after logging out and back in — fails with the exact same generic error: "Something went wrong. Please try again later."

I have already tried everything reasonable on my end:
- Logged out and back in
- Used incognito mode
- Tried multiple browsers
- Tried multiple prompts, including completely simple, harmless ones (a product/skincare cream video)
- Tried switching between different generation models

Nothing works. I checked the Adobe status page myself and there are no active incidents listed for Firefly or Creative Cloud, so this appears to be an account-specific or backend issue that only your team can diagnose.

This is not a minor inconvenience. I rely on Firefly for paid client work, and being unable to generate a single video all day is directly costing me time and money. I am paying for this service to work, not to stare at an error message.

I need one of the following, as soon as possible:
1. A concrete diagnosis of why generation is failing on my account, and a fix, or
2. Confirmation of when this will be resolved, or
3. Credit/compensation for the downtime if this cannot be fixed quickly.

Please escalate this rather than sending me generic troubleshooting steps I have already tried. I expect a real response, not a copy-paste reply.

Regards,
Valentyna

satisfied_interest99ba

Participant

Any update on this status? Adobe CC and firefly are expensive and it’s really a shame to continue to spend so much time and money on something that doesn’t work.

Pomni+the+second

Participant

Thank you for taking your time to fix my problem

O

Oh.N8

Hey @Valen_Chek
You have provided a lot of information. You have a valid request that needs to be resolved. At the same time, having a video recording of what is happening helps the team considerably.

Make sure to hide your personal information.

Cheers

Nate

V

Valen_ChekAuthor

Participant

Hi Nate,

Thanks for the quick reply. I understand this forum isn't the place for account-specific details, so could you point me to the right channel to actually get this escalated and resolved — not just general troubleshooting?

Is there a direct escalation ticket, a priority support queue for paid subscribers, or someone I should be routed to?

Thanks,
Valentyna

Tarun Saini

Community Manager

Hi @Valen_Chek,

Thanks for reporting this issue. Could you please answer questions below-

Does the issue occur with all video types (Text-to-Video and Image-to-Video)?
Are you seeing the error immediately, or after the generation process starts?
Could you share the browser version and operating system you're using?
Does the same issue occur when accessing Firefly from a different network (e.g., mobile hotspot)?
Could you provide a screenshot or screen recording of the error?
Are credits being deducted when the generation fails?

This will help us to investigate further, but if you still would like to check with our accounts team here is the link- https://community.adobe.com/questions-6

Regards,

Tarun

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