Firefly Video Generation Completely Broken

Subject: Firefly Video Generation Completely Broken — Paying Subscriber Unable to Work

Hello,

I am a paying Creative Cloud subscriber and I need this resolved immediately.

Since this morning, Adobe Firefly has been completely unable to generate any video. Every single attempt — across different prompts, different models, different browsers, and even after logging out and back in — fails with the exact same generic error: "Something went wrong. Please try again later."

I have already tried everything reasonable on my end:
- Logged out and back in
- Used incognito mode
- Tried multiple browsers
- Tried multiple prompts, including completely simple, harmless ones (a product/skincare cream video)
- Tried switching between different generation models

Nothing works. I checked the Adobe status page myself and there are no active incidents listed for Firefly or Creative Cloud, so this appears to be an account-specific or backend issue that only your team can diagnose.

This is not a minor inconvenience. I rely on Firefly for paid client work, and being unable to generate a single video all day is directly costing me time and money. I am paying for this service to work, not to stare at an error message.

I need one of the following, as soon as possible:
1. A concrete diagnosis of why generation is failing on my account, and a fix, or
2. Confirmation of when this will be resolved, or
3. Credit/compensation for the downtime if this cannot be fixed quickly.

Please escalate this rather than sending me generic troubleshooting steps I have already tried. I expect a real response, not a copy-paste reply.

Regards,
Valentyna