Participant

Firefly Video Generation Completely Broken

Forum|Forum|2 months ago
July 26, 2026
13 replies
209 views

Subject: Firefly Video Generation Completely Broken — Paying Subscriber Unable to Work

Hello,

I am a paying Creative Cloud subscriber and I need this resolved immediately.

Since this morning, Adobe Firefly has been completely unable to generate any video. Every single attempt — across different prompts, different models, different browsers, and even after logging out and back in — fails with the exact same generic error: "Something went wrong. Please try again later."

I have already tried everything reasonable on my end:
- Logged out and back in
- Used incognito mode
- Tried multiple browsers
- Tried multiple prompts, including completely simple, harmless ones (a product/skincare cream video)
- Tried switching between different generation models

Nothing works. I checked the Adobe status page myself and there are no active incidents listed for Firefly or Creative Cloud, so this appears to be an account-specific or backend issue that only your team can diagnose.

This is not a minor inconvenience. I rely on Firefly for paid client work, and being unable to generate a single video all day is directly costing me time and money. I am paying for this service to work, not to stare at an error message.

I need one of the following, as soon as possible:
1. A concrete diagnosis of why generation is failing on my account, and a fix, or
2. Confirmation of when this will be resolved, or
3. Credit/compensation for the downtime if this cannot be fixed quickly.

Please escalate this rather than sending me generic troubleshooting steps I have already tried. I expect a real response, not a copy-paste reply.

Regards,
Valentyna

paulm18875445

Participating Frequently

I have been reading all the comments and am totally blown away how badly FireFly works. I have literally wasted days and days. The “assistant” disappears without warning and therefore renders all my work vanished into the ether. The last straw was yesterday when working on a MALE animated character, he was given a set of boobs with bright red nipples and glowing eyes, its insane! I was sure some employees were laughing their heads off!

I need to talk to someone and complain. What is not happening here is; when something is FIXED its not. When starting a new session the AI completely changes what you thought was a FIXED point in the Character Development. Then you spend all the limited time of the “assistant”, getting back to where you were. Whilst this is a BETA product it is far from useable.

Very very disappointed.

N8.

@Tarun Saini

D

Danijel_Mami?5170

Participant

Firefly Free generation has failed for several days on my account. I have not used any complimentary generations today. Every generation returns “Something went wrong. Please try again later.” This happens with multiple models, both image and video generation, with and without reference images, and also in Incognito mode. Even a simple prompt such as “red circle on white background” fails. Please check my account’s Firefly entitlement/provisioning and generation access on the backend.

N8.

Hey @Danijel_Mami?5170
After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.

Help us. Help you.
Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue.

Something went wrong troubleshooting

A Full Screenshot or short video: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Other suggestions

Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
Clear your browser's cache and cookies (see image below):

For more details and additional troubleshooting steps, you also check this article as well!

Cheers

Nate

A

adaptable_Enigma8f82

Participant

SAME AND IT COST ME ALMOST 2500 TOKENS BEFORE I REALIZED IT WAS TAKING AND NOT WORKING

N8.

@Tarun Saini

satisfied_interest99ba

Participant

Any update on this status? Adobe CC and firefly are expensive and it’s really a shame to continue to spend so much time and money on something that doesn’t work.

Pomni+the+second

Participant

Thank you for taking your time to fix my problem

N8.

Hey @Valen_Chek
You have provided a lot of information. You have a valid request that needs to be resolved. At the same time, having a video recording of what is happening helps the team considerably.

Make sure to hide your personal information.

Cheers

Nate

V

Valen_ChekAuthor

Participant

Hi Nate,

Thanks for the quick reply. I understand this forum isn't the place for account-specific details, so could you point me to the right channel to actually get this escalated and resolved — not just general troubleshooting?

Is there a direct escalation ticket, a priority support queue for paid subscribers, or someone I should be routed to?

Thanks,
Valentyna

Tarun Saini

Community Manager

Hi @Valen_Chek,

Thanks for reporting this issue. Could you please answer questions below-

Does the issue occur with all video types (Text-to-Video and Image-to-Video)?
Are you seeing the error immediately, or after the generation process starts?
Could you share the browser version and operating system you're using?
Does the same issue occur when accessing Firefly from a different network (e.g., mobile hotspot)?
Could you provide a screenshot or screen recording of the error?
Are credits being deducted when the generation fails?

This will help us to investigate further, but if you still would like to check with our accounts team here is the link- https://community.adobe.com/questions-6

Regards,

Tarun

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