Participant

Generating video from image does not work. Always returns error

Forum|Forum|1 year ago
February 20, 2025
15 replies
774 views

I used to work last week. Does not work at all anymore. 100% of the time does not work. Always "something went wrong, Please try again later"

Audio and video

E

efficient_Melody647f

Participant

same with me, it does not work.

N8.

Hey @efficient_Melody647f

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate

droopydog500

Community Manager

Hi @ricardo wetzler,

I am sorry for that. There is supposed to be a popup window that prompts you to subscribe to a premium Firefly plan. I am not sure why you are not seeing that. I have submitted that issue for a further look.

droopy

Adobe Community Expert (not an Adobe employee)

R

ricardo wetzler

Known Participant

Hi,
No pop-up window at all

droopydog500

Community Manager

Yes, "Firefly Pro" or "Firefly Standard" are needed to generate Firefly video, even if you have a Creative Cloud all apps.

droopy

Adobe Community Expert (not an Adobe employee)

R

ricardo wetzler

Known Participant

Thank you for your reply.

What I can't understand is why Adobe don't explain it clearly to me instead of putting a text with a childish drawing that says "there has been an error" making me waste so much time.

droopydog500

Community Manager

Hello @ricardo wetzler,

Thanks for your reply. Firefly video is considered a premium Firefly service and is not available on creative cloud plans. It requires a Firefly premium plan. Text to image and generative fill are not premium services and are available on creative cloud plans. I explain this in more detail in the pinned message in this thread: P: Plan error in generating video

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)