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FelipeLaraG
Participant
February 20, 2025

Generating video from image does not work. Always returns error

  • February 20, 2025
  • 7 replies
  • 708 views

I used to work last week. Does not work at all anymore. 100% of the time does not work. Always "something went wrong, Please try again later"

    7 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 3, 2025

    Hi @ricardo wetzler,

     

    I am sorry for that. There is supposed to be a popup window that prompts you to subscribe to a premium Firefly plan. I am not sure why you are not seeing that. I have submitted that issue for a further look.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    R
    ricardo wetzler
    Known Participant
    March 4, 2025
    Hi,
    No pop-up window at all
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 3, 2025

    Yes, "Firefly Pro" or "Firefly Standard" are needed to generate Firefly video, even if you have a Creative Cloud all apps.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    R
    ricardo wetzler
    Known Participant
    March 3, 2025
    Thank you for your reply.

    What I can't understand is why Adobe don't explain it clearly to me instead of putting a text with a childish drawing that says "there has been an error" making me waste so much time.
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 3, 2025

    Hello @ricardo wetzler,

    Thanks for your reply. Firefly video is considered a premium Firefly service and is not available on creative cloud plans. It requires a Firefly premium plan. Text to image and generative fill are not premium services and are available on creative cloud plans. I explain this in more detail in the pinned message in this thread: P: Plan error in generating video


    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    R
    ricardo wetzler
    Known Participant
    March 3, 2025
    Hi, do you mean this plan:

    “Adobe Firefly Pro”

    In addition to the one I already have?
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 3, 2025

    Hi @FelipeLaraG and @ricardo wetzler,

     

    Can you please tell me what plans you are on?

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    R
    ricardo wetzler
    Known Participant
    March 3, 2025
    Hi,
    I never found the name of my plan, but I have practically all the apps, (included Firefly)
    N
    Community Expert
    Nite-StianCommunity Expert
    Community Expert
    February 23, 2025

    Could you share an example of a peompt you've used with image to video?

    R
    ricardo wetzler
    Known Participant
    February 23, 2025
    Prompt: The men talks and smiles rotating his head a little to his left.
    N
    Community Expert
    Nite-StianCommunity Expert
    Community Expert
    February 23, 2025

    Hey, this seems like an annoying bug!

     

    Could you try shortening down the prompt to a minimum? I often find Firefly struggles with long and complex prompts

    R
    ricardo wetzler
    Known Participant
    February 23, 2025
    Mi prompts are short.
    R
    ricardo wetzler
    Known Participant
    February 22, 2025

    the same with me

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