Participant

I can’t generate anything. I keep getting the message: “Something went wrong. Please try again later.”

Forum|Forum|4 days ago
August 16, 2026
5 replies
50 views

I purchased 14,000 credits for Firefly on a new account, but it won’t let me generate anything—neither videos nor images. I was just generating videos with my main account, but the new account doesn’t work.

I’ve already tried switching browsers, using incognito mode, clearing cookies, resetting firewall permissions, and nothing has worked. It doesn’t really make sense because, as I mentioned, I can generate videos without any issues on my main account, but on this secondary account, where I just purchased 14,000 credits, I can’t generate anything at all.

Please help!

O

Oh.N8

Help us. Help you. @Whimsical_interest6534 @practical_Spirit1a0e

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
Could you provide an example of your prompt and ref image?

>>Make sure to hide your personal information: email account, name and anything other personal details.<<

Cheers

Nate

O

Oh.N8

Hey @Whimsical_interest6534
Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Cheers

Nate

A

Ahmed_Gabr7701

Participant

man i have the same issue like for 3 weeks and the reason is {"error_code":"timeout_error","message":"system under load"}

no one due today answer why this happened and how we can fix it this is the reason why we got

Something went wrong Please try again later.

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