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Joe31712628xh8l
Participant
February 16, 2026

I have premium credits but Firefly won't let me use them. I have signed in, and signed out and I am using the correct sign in email associated with my account.

  • February 16, 2026
  • 1 reply
  • 0 views

I go in to generate a video in firefly. I select use 400 credits. It says check my credit balance. It shows that I have 3410/4000 credits available. But it won’t let me use them. 

 

 

    1 reply

    February 16, 2026

    Hey ​@Joe31712628xh8l 

     

    In cases like this, I always go back to the basics. I turn my computer off and on. Simple solution that sometimes works.

    Cheer
    Nate