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camille_7136
Participant
March 27, 2025

Impossible d'utiliser Firefly avec une vidéo.

  • March 27, 2025
  • 1 reply
  • 117 views

Bonjour,

Dès que je souhaite utiliser firefly avec une vidéo pour traduire la langue, j'obtiens un message d'erreur comme quoi je n'ai pas accès à cette fonctionnalité et que je dois contacter mon administrateur... pourtant je viens de vérifier mon compte et les outils d'IA génératives font bien parties de mon compte et il me reste 25 crédits.

Pourriez vous m'aider ?

Merci

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 27, 2025

Hello @camille_7136,

Thank you for your message. 

 

What type of plan are you on?

 

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

 

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

 

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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