Skip to main content
S
Shane Morgan
Participant
May 14, 2025

It's not recognizing my 600 monthly credits

  • May 14, 2025
  • 2 replies
  • 123 views

Even though I'm signed in, most of the time It's not recognizing my 600 monthly credits and keeps trying to sell me a monthly membership, but every now and again, it works. Please help

2 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
June 6, 2025

Hi @Shane Morgan,

 

Are you trying to generate Firefly video?  If so, do you have a Firefly Premium plan or Creative Cloud Pro (available in North America only)?  If not, then I think this thread addresses your question: P: Plan error in generating video.

 

My best,

    droopy

Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 5, 2025

Hi Shane Morgan!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page.

https://adobe.ly/3Huvmxa


^KR

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices