Skip to main content
Participant
June 6, 2024

lank Screen: Can't access page of Adobe Firefly

  • June 6, 2024
  • 5 replies
  • 175 views

lank Screen: Can't access page of Adobe Firefly

5 replies

Community Expert
June 6, 2024

Here is a thread from someone who reported a similar issue on Windows and the solution was a Firewall issue. Check if this helps resolve it for you:
https://community.adobe.com/t5/adobe-firefly-discussions/blank-screen-can-t-access-page-of-adobe-firefly/td-p/14033230

Participant
June 6, 2024

yes

Community Expert
June 6, 2024

And I'm guessing you have cleared the cache and cookies?
To confirm - have you been able to accses Firefly in the past?

Participant
June 6, 2024

already tried different browsers. still not working

Community Expert
June 6, 2024

I am able to connect to Firefly. Try another browser as a test.