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Participating Frequently
Sep 19, 2026 1:49 PM UTC
Investigating

not able to upload 2nd reference image while editing image

its been 48 hours i am not able to upload more than one reference image while editing image in all models.tried different browsers. still the same issue happening 

Pinned Reply By Kartika Rawat

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

 

Thanks for your patience.

Kartika

118 replies

Inspiring
Sep 19, 2026 8:23 PM UTC

That would work to an extent. Unfortunately, the book had reached a major transition point. With the inability to insert different characters and settings due to only reference 1 box being available this would be unworkable at best. I do thank you for admitting there is a problem on your end. Any idea on a timeframe for a fix? 

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N8.
Community Expert
Sep 23, 2026 7:08 AM UTC

​@caroline_edits 

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N8.
Community Expert
Sep 19, 2026 7:14 PM UTC

Hey ​@avid_face75a5 
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

To avoid any further confusion: Please tag ​@ShivangiGupta after sharing a video or a screenshot. 
>>Could you create a full screen video of your workflow showing us what is happening? This would help considerably.«

Cheers

Nate

 

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Participant
Sep 19, 2026 6:18 PM UTC

Impossible de charger plusieurs images sous le texte du prompt. Par contre, je peux charger une seule image sur la ligne chargement au milieu de la fenêtre.

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Participant
Sep 19, 2026 5:28 PM UTC

I’ve seen similar issues where a feature works normally in one workflow but fails when adding another item during editing. Since you’ve already tested multiple browsers and different Firefly models, it may be worth checking whether the issue is tied to the account/session rather than the browser itself.

If possible, I’d also test the same workflow in a private/incognito window and with a fresh session. If the problem still happens there, the screen recording requested above should make it much easier to identify exactly where the second reference upload fails. Hope this helps narrow it down.

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N8.
Community Expert
Sep 19, 2026 3:59 PM UTC

Hey ​@glamorous_artistryc46c 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.


Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate

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Participating Frequently
Sep 20, 2026 11:49 AM UTC

i have tried different browser and incognito mode also. still the same problem.as a working professional its been realy frustating.i have my commitments please solve the issue as soon as posible.while sign out i am able to upload images but after sign in i am not. ​@N8. 

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N8.
Community Expert
Sep 20, 2026 3:47 PM UTC

​@glamorous_artistryc46c thank you for sharing the video. I will escalate this issue. 
Nate

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Participant
Sep 19, 2026 2:26 PM UTC

I press upload to add a picture it works great but when I click the bottom to add another it wont respond the option comes up for a second and then vanishes 

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N8.
Community Expert
Sep 19, 2026 8:47 AM UTC

Hey ​@wwaydel  

Thank you for providing the details. 
Could you try using Adobe Firefly Boards
Step by Step intro to Boards


Have you logged out of your Creative Cloud app? 
 

I have encountered a similar issue previously. 
Not exactly the same issue. I hope that this workaround will at least get you going.
 

Cheers

Nate

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Participant
Sep 19, 2026 12:43 AM UTC

I am trying to add more than one image when editing an image, but it does not allow me, there is an option to upload 6 images but the function is not working.

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Participant
Sep 18, 2026 11:20 PM UTC

Having the same issue. Just started today. 

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Participating Frequently
Sep 19, 2026 5:06 AM UTC

I worked out a temporary fix. Open firefly, sign out then use as you normally would. Add your reference images and write your changes you want, hit generate. It should ask you to sign in. Sign in and hit the edit image button, it will then go back to what you were trying to do whilst signed out but your reference images will be there. Hit generate again and it will do its magic. Hassle is if you want to do more editing, you will have to do it all again, but use the newly edited image as your first reference image.

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N8.
Community Expert
Sep 19, 2026 6:57 PM UTC

Thanks ​@Celestial_grace8a7f 

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Inspiring
Sep 18, 2026 10:48 PM UTC

No, I can add images from my computer to firefly. I can’t access the files in generation history for further editing. The same exact problem exists when using my cellphone on Adobe as well. 

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N8.
Community Expert
Sep 19, 2026 7:01 PM UTC

Hey ​@CPShanx61 
You may need to go into your Adobe Creative Cloud you can find your files there and download them. Then bring them in manually until this issue is fixed. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

 

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