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not able to upload 2nd reference image while editing image

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its been 48 hours i am not able to upload more than one reference image while editing image in all models.tried different browsers. still the same issue happening

Pinned Reply By Kartika Rawat

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

Thanks for your patience.

Kartika

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M

magical_Buttercupf14d

Participant

The reference image button in the edit section does not work when logged in. The problem has been going on for three days now.

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Tarun Saini

Community Manager

Hi @glamorous_artistryc46c @Blissful_fandd22 @adventurous_Euphoria07fb @avid_Unicornb9bd,

Thanks for sharing the information. I have escalated the issue internally with our team.

Regards,

Tarun

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D

DLCross

Participant

I am having the same problem when using the mobile app.

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Tarun Saini

Community Manager

Hi @unique_observera483 @DLCross,

I'm sorry to hear you're running into this issue. I understand how frustrating it can be when the interface indicates that multiple reference images are supported, but you're unable to add more than one.

To help us investigate, could you please provide a few additional details?

Which Firefly workflow are you using (for example, Generate Image or Edit Image)?
What happens when you try to upload a second image? Do you see an error message, or does the upload simply not respond?
Approximately when did you first notice this issue (date, time, and timezone)?
Are you able to share a screenshot or screen recording showing the behavior?

Regards,

Tarun

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casual_Zest089d

Participant

Same problem. Doesn’t depend on browser. Last week it worked correctly but now image icon just does not respond. 10 months was not enough to fix it?

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casual_Zest089d

Participant

Same problem. Doesn’t depend on browser. Last week it worked correctly

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A

avid_Unicornb9bd

Participant

I am experiencing the same frustrating issue in the Firefly editor where I cannot attach a second image when logged into my account. If I repeat the exact same process without being logged in, it works properly. It appears to be a specific account-level or session bug that needs to be fixed ASAP.

Btw, it’s been 3 days since the issue popped up...

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Blissful_fandd22

Participant

That sign-in difference is actually a really useful clue. If the upload works while signed out but fails after signing in, it sounds more likely to be related to the account or session rather than the browser itself. Hopefully the escalation helps identify what is happening on the account side. Thanks for sharing the video as well _ it should make the issue much easier to reproduce.

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Blissful_fandd22

Participant

…...

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A

adventurous_Euphoria07fb

Participant

Yeah, I noticed that too. The fact that it works when signed out but not after signing in is pretty strange. Hopefully the team can figure out what’s causing it and get it fixed

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F

focused_Glitter9589

Participant

Wenn ich ein Foto bearbeiten möchte kann ich nur noch 1 statt bis zu 6 Fotos hochladen.

Der Courser spring immer sofort ins Textfeld.

Sowohl in der App, als auch im Browser. Firefox 156.0 Windows 11

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glamorous_artistryc46cAuthor

Participating Frequently

i have tried different browser and incognito mode also. still the same problem.as a working professional its been realy frustating.i have my commitments please solve the issue as soon as posible.while sign out i am able to upload images but after sign in i am not.

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WhatsApp Video 2026-09-20 at 4.47.09 PM.mp4

C

Celestial_grace8a7f

Participating Frequently

It's now working again.

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N8.

Hey @youthful_writer3cac
Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Cheers

Nate

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