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not able to upload 2nd reference image while editing image

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its been 48 hours i am not able to upload more than one reference image while editing image in all models.tried different browsers. still the same issue happening

Pinned Reply By Kartika Rawat

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

Thanks for your patience.

Kartika

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droopydog500

Community Manager

I think this is the same bug reported here:

As a work around, try dragging the image into the reference box rather than clicking on it.

droopy

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Adobe Community Expert (not an Adobe employee)

C

CPShanx61

Inspiring

It is a similar issue but not exact. I cannot even access the generation history for editing, though it is viewable and downloadable. However, the reference 2 issue sounds the same.

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N8.

@Kartika Rawat

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Kevin Stohlmeyer

Community Expert

Hi @CPShanx61 - can you take a look at Nate’s video here and see if this resolves your issue?

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CPShanx61

Inspiring

My generation history is still there. That is not the problem. The problem remains that I cannot access the generation history for editing. Often, I have to reuse certain images. I can access the downloaded images from my computer for editing. However, I can only use reference 1 for these, reference 2 does nothing when clicked on. Therefore, even though I can access any and all downloaded images I cannot add previously used characters to the image. I could redo the character redescribed but the appearance would be off somehow. These would not match the level I need for the story to progress correctly. For my project to operate correctly I need to be able to do this. The images must be sequential and overall matching until moving on to the next set of scenes. This all began not long after Edge became the help me rewrite box, unsure if this is the issue.

I have closed all my accounts with Firefly except for one, which expires mid-October. I do this in expectation that this problem will continue. I hope that you will prove me wrong. If I am sadly proved right, I will cancel that final account as well.

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Kartika Rawat

Community Manager

Sorry about the trouble. We have a bug in a similar issue tracking here: https://adobe.ly/4h70DFR

Let us know if you're seeing the same issue.

Kartika

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C

CPShanx61

Inspiring

The problem continues with no obvious attempts to fix them. I’ve tried all the previous solutions I can find, still nothing. The sequential nature of a comic book requires access to the previous image to ensure consistency. Being unable to access the previous picture makes this entirely unworkable. There seems to be virtually no reaction or solution being supplied by Firefly. Your company has left little other recourse than to move the entire project elsewhere. I await your reply and solution.

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toml4489330

Participant

Same

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N8.

@toml4489330
The issue has been escalated.

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Zesty_Coasta182

Participant

When editing photos in Adobe Firefly, it is not possible to add another photo after working on sections of the initial one. Only the first photo selected serves as the reference. The "add photo" button does not work.

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Tarun Saini

Community Manager

Hi @focused_Glitter9589,

Thanks for reaching out! We’re sorry to hear about this. Could you please let us know which Adobe App you’re using? Are you getting any error messages? Is it possible for you to share a screen recording of the issue to assist you better?

Regards,

Tarun

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focused_Glitter9589

Participant

Die Seite:

https://firefly.adobe.com/generate/image?view=edit

Ich kann nur 1 Foto hochladen.

Normalerweise sind es bis zu 6 Fotos.

Wenn ich unten , im das entsprechende Fenster klicke, sprimgt der Courser sofort ins Textfeld.

So ist eine sinnvolle Bearbeitung eines Fotos kaum möglich.

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Rose DV

Community Manager

Hi @focused_Glitter9589 - I moved your question from the Adobe Express forum to the Adobe Firefly forum! This is a known bug that has been logged, you can track the updates here:

Rose

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Vivacious_goalf919

Participating Frequently

Bonjour , voici le lien vers une photo qui me retourne le même message d’erreur : https://we.tl/t-N0Nj8KaOk9ok6imc Je ne peux plus uploader une seule image dans firefly sans avoir le message “ Upload another image

This image has Content Credentials that indicate it can't be used with generative AI features. “

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N8.

I have escalated this issue. @Vivacious_goalf919 @Kartika Rawat

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Maria307299114aq3

Participant

En la opción de edición de imágenes, solo es posible subir una imagen de referencia. El espacio para agregar más referentes se puede ver pero al seleccionar, no deja subir mas referentes.

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Kartika Rawat

Pinned

Community Manager

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

Thanks for your patience.

Kartika

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glamorous_artistryc46cAuthor

Participating Frequently

It has already been 6 days since this issue started, and I still haven’t received a proper resolution. Could you please let me know how much more time it is expected to take?

My work is heavily dependent on your platform, and this ongoing issue is seriously affecting my workflow. If the problem cannot be resolved within a reasonable timeframe, I will unfortunately have to consider moving to an alternative platform.

I would appreciate a clear update on the issue and an expected timeline for resolution.

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