Participating Frequently

not able to upload 2nd reference image while editing image

Forum|Forum|5 days ago
September 19, 2026
47 replies
242 views

its been 48 hours i am not able to upload more than one reference image while editing image in all models.tried different browsers. still the same issue happening

Pinned Reply By Kartika Rawat

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

Thanks for your patience.

Kartika

Show previous replies

Z

Zesty_Coasta182

Participant

When editing photos in Adobe Firefly, it is not possible to add another photo after working on sections of the initial one. Only the first photo selected serves as the reference. The "add photo" button does not work.

Tarun Saini

Community Manager

Hi @focused_Glitter9589,

Thanks for reaching out! We’re sorry to hear about this. Could you please let us know which Adobe App you’re using? Are you getting any error messages? Is it possible for you to share a screen recording of the issue to assist you better?

Regards,

Tarun

F

focused_Glitter9589

Participant

Die Seite:

https://firefly.adobe.com/generate/image?view=edit

Ich kann nur 1 Foto hochladen.

Normalerweise sind es bis zu 6 Fotos.

Wenn ich unten , im das entsprechende Fenster klicke, sprimgt der Courser sofort ins Textfeld.

So ist eine sinnvolle Bearbeitung eines Fotos kaum möglich.

Rose DV

Community Manager

Hi @focused_Glitter9589 - I moved your question from the Adobe Express forum to the Adobe Firefly forum! This is a known bug that has been logged, you can track the updates here:

Rose

M

Maria307299114aq3

Participant

En la opción de edición de imágenes, solo es posible subir una imagen de referencia. El espacio para agregar más referentes se puede ver pero al seleccionar, no deja subir mas referentes.

Kartika Rawat

Pinned

Community Manager

Hi all!

We’re able to reproduce the issue and logged a bug on this. We’ll update the thread once it’s fixed.

Thanks for your patience.

Kartika

G

glamorous_artistryc46cAuthor

Participating Frequently

It has already been 6 days since this issue started, and I still haven’t received a proper resolution. Could you please let me know how much more time it is expected to take?

My work is heavily dependent on your platform, and this ongoing issue is seriously affecting my workflow. If the problem cannot be resolved within a reasonable timeframe, I will unfortunately have to consider moving to an alternative platform.

I would appreciate a clear update on the issue and an expected timeline for resolution.

M

magical_Buttercupf14d

Participant

The reference image button in the edit section does not work when logged in. The problem has been going on for three days now.

Tarun Saini

Community Manager

Hi @glamorous_artistryc46c @Blissful_fandd22 @adventurous_Euphoria07fb @avid_Unicornb9bd,

Thanks for sharing the information. I have escalated the issue internally with our team.

Regards,

Tarun

D

DLCross

Participant

I am having the same problem when using the mobile app.

Tarun Saini

Community Manager

Hi @unique_observera483 @DLCross,

I'm sorry to hear you're running into this issue. I understand how frustrating it can be when the interface indicates that multiple reference images are supported, but you're unable to add more than one.

To help us investigate, could you please provide a few additional details?

Which Firefly workflow are you using (for example, Generate Image or Edit Image)?
What happens when you try to upload a second image? Do you see an error message, or does the upload simply not respond?
Approximately when did you first notice this issue (date, time, and timezone)?
Are you able to share a screenshot or screen recording showing the behavior?

Regards,

Tarun

C

casual_Zest089d

Participant

Same problem. Doesn’t depend on browser. Last week it worked correctly but now image icon just does not respond. 10 months was not enough to fix it?

A

avid_Unicornb9bd

Participant

I am experiencing the same frustrating issue in the Firefly editor where I cannot attach a second image when logged into my account. If I repeat the exact same process without being logged in, it works properly. It appears to be a specific account-level or session bug that needs to be fixed ASAP.

Btw, it’s been 3 days since the issue popped up...

B

Blissful_fandd22

Participant

That sign-in difference is actually a really useful clue. If the upload works while signed out but fails after signing in, it sounds more likely to be related to the account or session rather than the browser itself. Hopefully the escalation helps identify what is happening on the account side. Thanks for sharing the video as well _ it should make the issue much easier to reproduce.

B

Blissful_fandd22

Participant

…...

A

adventurous_Euphoria07fb

Participant

Yeah, I noticed that too. The fact that it works when signed out but not after signing in is pretty strange. Hopefully the team can figure out what’s causing it and get it fixed

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.