not creating images

Hello @kathyw66416476,

Thank you for your message. 

Let's first look at whether you have access to Firefly video. What type of subscription do you have?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have access to Firefly video via a personal or enterprise plan, please include a screen shot of the error showing the full browser window including your avatar in the upper right.

Thanks,
    droopy