Participant

o adobr firefly não funciona, ele abre o browser , ja ate troquei pro chrome , mas não anexa imagem e não consigo escrever no prompt dele

Forum|Forum|7 days ago
July 23, 2026
14 replies
44 views

Não consigo gerar imagens nem video , ele não abre para inserir um imagem de referencia , nem escrever no prompt

Participant

faz 2 dias que esta assim , estou usando o chrome , isso so acontece no computador , no celular funciona normal mas demora demais pra carregar a imagem , por favor podem resolver esse problema , eu paguei o plano de voces por favor

Diogo_Andrade8172

Participant

Estou com o mesmo problema

Erickgust

Participant

estou tendo o mesmo problema

Tarun Saini

Community Manager

Hi @Erickgust,

We're sorry to hear you're experiencing this issue. If you're unable to generate images or videos, can't add a reference image, and the prompt field isn't accepting input, it could be related to the browser, account session, or a temporary loading issue.

Could you please help us with a few details?

Which browser and version are you using?
Does the issue occur in all browsers or only one specific browser?
Have you tried using an Incognito/Private browsing window?
Does the same issue happen on a different device or network?
Are you seeing any error messages, a blank screen, or is the page simply unresponsive?
When did you first start noticing this issue?

In the meantime, please try:

Signing out of Adobe and signing back in.
Clearing your browser's cache and cookies.
Disabling any browser extensions, especially ad blockers or privacy tools.
Trying a different supported browser such as Chrome, Edge, or Firefox.
Checking if the issue persists in an Incognito/Private window.

If possible, please share a screen recording or screenshot of what happens when you try to open the prompt field or add a reference image. That will help us investigate further.

Regards,

Tarun

Erickgust

Participant

faz 2 dias que esta assim , uso o Chrome , no celular funciona porem demora muito , preciso que resolvam isso por favor , eu paguei o plano de voces

S

Sam khan

Participant

Hi! Sorry you're having this issue.

If Firefly opens in the browser but doesn't let you type a prompt or attach an image, try these steps:

Clear your browser's cache and cookies.
Disable any browser extensions (especially ad blockers).
Try using an Incognito/Private window.
Make sure you're signed in with the correct Adobe account and that Firefly has fully loaded.
Test in another supported browser or on a different network.

If the problem continues, could you let us know:

Which operating system you're using (Windows or macOS)?
Which browser and version?
Are you seeing any error messages or is the prompt box simply unresponsive?

That information will help narrow down the cause.

M

maria_helena_2mh

Participant

estou tendo esse problema a dias, abro chamado na adobe e sempre a mesma resposta, eu ja utilizo essa ferramenta a mais de 1 ano no mesmo computador, não alterei nada, nao tenho nenhuma extensão ativa, ja limpei tudo cookies, navegação etc etc.. ja mudei de navegador, pois utilizo o chrome, ja alterei para outro e nao funciona, ja tentei janela anonima, não funciona, como vejo que tem varias pessoas com o mesmo problema, com certeza não é um problema local.. pois não tenho mais o que tentar, utilizo windows 11, Chrome versão 150.0.7871.182 (Versão oficial) 64 bits, e não aparece nenhum msg, simplesmente nao deixa eu editar nada, nem no perfil deixa entrar, para deslogar preciso retornar pelo chrome entrar na pagina inicial da adobe e so assim deslogar.

M

maria_helena_2mh

Participant

foi de um dia para o outro, estava utilizando normalmente. obrigada

J

jordanv.zion2722874

Participant

Estou tendo exatamente o mesmo problema

M

maria_helena_2mh

Participant

Estou tendo o mesmo problema a dias, e ninguem consegue ajudar, ja abri chamado e não resolvem, ja limpei os cookies, historico, ja troquei de navegador, ja utilizei janela anonima e nada

Tarun Saini

Community Manager

Hi @ANTONIO MARTINEZ,

Thanks for the detailed info. To help us better understand what's happening, could you please provide the following information:

Are you accessing Firefly through a web browser or within another Adobe application?
Does the issue occur every time or only with specific projects/prompts?
Are you able to click on other controls in Firefly, or is only the image attachment and prompt field affected?
Do you see any error messages in the browser?
Could you share a screen recording showing the issue?

In the meantime, please try the following:

Sign out of Adobe and sign back in.
Open Firefly in an Incognito/Private browser window.
Disable any browser extensions (especially ad blockers, privacy tools, or script blockers).
Clear your browser cache and cookies.

Regards,

Tarun

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