Participating Frequently

P: 4K or 2k resolution images is 1k while downloading

Forum|Forum|1 month ago
March 20, 2026
13 replies
220 views

So it looks like we can generate in 4k but when I download the image it is not 4k. Could you explain why that is? Thanks

Pinned Reply By Kartika Rawat

Hi all!

Thanks for your patience. This bug is on the Google side. Our product team is actively working with Google to resolve this issue. We’re also looking to refund credits, where applicable, to the impacted users once the issue is fixed.

We’ll share updates as soon as we hear back from Google

Kartika

SuzanneRuby

Participant

Hi there, I”m having the same problem. Tried everything but my 4K image when I download deliversa 1kb image. It used 6 credits. will this be fixed soon?

alaettin çevikbaş

Participant

Credit usage for product image creation consumes extra credits, wasting our money. You cannot deduct credits for every image you don't create. Please refund the excess amount you charged.

Kartika Rawat

Community Manager

Hi all!

Thanks for your patience. This bug is on the Google side. Our product team is actively working with Google to resolve this issue. We’re also looking to refund credits, where applicable, to the impacted users once the issue is fixed.

We’ll share updates as soon as we hear back from Google

Kartika

skillful_Cascade7172

Participant

When generating a 4k image with Gemini 3.1 Nano Banana 2, (costing 60 credits) the output reverts to 1 or 2k (20 and 40 credits respectively) but 60 credits are deducted. This has happened repeatedly.

Hajar Toutsi

Community Manager

Hi all!

Thank you all for reporting this issue and sharing your experiences. We’ve now been able to reproduce the problem on our side, and it has been escalated to the product team for a fix.

We truly appreciate your patience and big thanks to miidesign for helping us identify and narrow down the cause.

Your input makes a big difference, and we’ll keep you updated as soon as we have more news.

Hajar

RSUMG

Participating Frequently

Hi there. I just wanted to make sure you know that this issue is not only affecting Nano Banana. I’m using Firefly Image 5 as my model, generating square images. I select 2k in the Resolution settings, but all downloaded images come only at 1024x1024. For example:

https://firefly.adobe.com/open/urn:aaid:sc:US:14addc6c-edb5-4b96-8ef0-23154588743c

Hajar Toutsi

Community Manager

Thanks so much RSUMG for sharing the public link.

As you may know, public links allow anyone with the URL to view your Firefly generation, including all associated details such as prompts and reference materials.

When I opened your link, the resolution selected was 1K rather than 2K. I’ve attached a short screen recording showing how it’s displayed.

If this isn’t what you’re seeing on your end, please let us know so we can investigate further.

Hajar

Screen Recording 2026-03-27 143043.mp4

Karol Wang

Participant

I selected the 4K option and was charged 60 credits, but the images I received are only 1K (1024 resolution).
This results in extra charges without receiving the expected output, which affects my user rights.
Please assist in reviewing and resolving this issue.

Hajar Toutsi

Community Manager

Hi all!
Thank you for flagging this to us.

I tried to reproduce the issue but wasn’t able to. Each generation I tested at 4K resolution returned the correct output.

To help us investigate why your generations returned the wrong resolution, please share both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)

We appreciate your cooperation.

Hajar

M

miidesign

Known Participant

I just tested again to be able to send an example. Now i can download in selected resolution.

Hajar Toutsi

Community Manager

Thanks miidesign for the update,

If you have ever encountered the same issue again, please don’t hesitate to share the details above. We will be happy to investigate further.

Hajar

Por.W

Participant

Dear Adobe Team,

When using GOOGLE Gemini 3.1 (nano banana 2) to generate images, I selected 2K resolution, but the output was still limited to 1K resolution. Because of this, I have been charged extra credits over the past few days.

Could you please look into this issue and help me resolve the incorrect credit deduction?

Thank you for your assistance.

Best regards,

Por.W

M

miidesign

Known Participant

So any help?

Hajar Toutsi

Community Manager

Hi profile person 1,
We appreciate you bringing this to our attention.

If you created a 4K image, it should download in 4K as well, and we’d like to investigate your situation further.
Please share both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)