P: 4K or 2k resolution images is 1k while downloading

Hi profile person 1,
We appreciate you bringing this to our attention.

If you created a 4K image, it should download in 4K as well, and we’d like to investigate your situation further.
Please share both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)

Let us know once you have the image and link so we can review it on our side.

Hajar
[Promoted to new topic]
 

1k = 20 credits
2k = 40 credits

4k = 60 credits

Originally I uploaded 2316 x 2316:
 

Then I selected 4k, performed the edits:
 

Then I downloaded. It downloaded at 1k:
 

It is a robbery. 
If I select 1/2/4 k, that is the resolution that the image should be downloaded at. 
if it dowloads at 1024 x 1024, then what’s the point of selecting that 1 / 2 / 4 k?
I have been stolen so many credits. because only now I noticed this.

Is anyone at Adobe aware that this is a bug?

I attended the Creator Live event in London last tuesday. Even then this bug was prevalent.

https://www.instagram.com/p/DWCyZpXiER0/

For multiple devices, multiple people. It appears it might have been working only on Apple devices.
I’m at least glad I’m not the only one experiencing this. It did cause problems. I got delayed by half an hour until I managed to upscale from 1k to 2k (using not other but Adobe express by the way). 
I enjoyed being a reputable guest among top 500 creators, invited by Adobe. Thank you very much. 
It is obvious that no one else has bothered to report this bug. So I am reporting it now, so you can fix it and you can thank me later. You’re welcome. Much appreciated. :)

 trying to generate 2k, 4k images using nano banana 2, gemini 3.1 is only producing 1k but still using 40, 60 credits.

Please help

Basically what title says. Every image results in 1K while taking credits like 2K or 4K