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Participating Frequently
March 20, 2026

P: 4K or 2k resolution images is 1k while downloading

  • March 20, 2026
  • 13 replies
  • 220 views

So it looks like we can generate in 4k but when I download the image it is not 4k. Could you explain why that is? Thanks

    Pinned Reply By Kartika Rawat

    Hi all! 

    Thanks for your patience. This bug is on the Google side. Our product team is actively working with Google to resolve this issue. We’re also looking to refund credits, where applicable, to the impacted users once the issue is fixed.

    We’ll share updates as soon as we hear back from Google
     

    Kartika

    13 replies

    Participating Frequently
    March 22, 2026

    1k = 20 credits
    2k = 40 credits

    4k = 60 credits

     

    Originally I uploaded 2316 x 2316:
     

     

    Then I selected 4k, performed the edits:
     

     

    Then I downloaded. It downloaded at 1k:
     

     

     

    It is a robbery. 
    If I select 1/2/4 k, that is the resolution that the image should be downloaded at. 
    if it dowloads at 1024 x 1024, then what’s the point of selecting that 1 / 2 / 4 k?
    I have been stolen so many credits. because only now I noticed this.

    Is anyone at Adobe aware that this is a bug?

    I attended the Creator Live event in London last tuesday. Even then this bug was prevalent.

    https://www.instagram.com/p/DWCyZpXiER0/

    For multiple devices, multiple people. It appears it might have been working only on Apple devices.
    I’m at least glad I’m not the only one experiencing this. It did cause problems. I got delayed by half an hour until I managed to upscale from 1k to 2k (using not other but Adobe express by the way). 
    I enjoyed being a reputable guest among top 500 creators, invited by Adobe. Thank you very much. 
    It is obvious that no one else has bothered to report this bug. So I am reporting it now, so you can fix it and you can thank me later. You’re welcome. Much appreciated. :)

    df2k2
    Participant
    March 21, 2026

     trying to generate 2k, 4k images using nano banana 2, gemini 3.1 is only producing 1k but still using 40, 60 credits.

    Generated image is 1k, but credits were deducted.  I tried many times.

    Please help

    Known Participant
    March 21, 2026

    Basically what title says. Every image results in 1K while taking credits like 2K or 4K