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rascaluk
Participant
April 21, 2023

P: Blank screen after selection option

  • April 21, 2023
  • 147 replies
  • 23280 views

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

 

Do I need to wait it out?

 

Paul

This topic has been closed for replies.

147 replies

Tracy.H
Community Manager
Community Manager
May 24, 2023

We have deployed a change that hopefully fixes this issue. Please logout of Firefly and restart your browser and let me know if you are now able to access Firefly.

Participant
May 24, 2023

i can't use firefly, when open link it occurred white sereeen.

 

Merging all similar threads here so we can keep the community updated on this bug.

KatarinaJovanovic
Community Expert
Community Expert
May 24, 2023

I suggest you to share a screenshot of what you see when access

Participant
May 24, 2023

I cant acess in my pc

 

Merging all similar threads here so we can keep the community updated on this bug.

Participant
May 23, 2023

I'm having issues loading the app. I've run it on 3 different browsers, and none of them load the app. Just a blank screen

 

Text Effects

Text to Image

Generative Fill

 

Any support would be greatly appreciated.

 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned posts

Participant
May 23, 2023

all same. blank browser page since weeks!

Participant
May 20, 2023

The same problem is happening with me, the print from the developers tab in the firefox browser.

Participant
May 17, 2023

When I click any of the 3 Generate options it just directs me to a BLANK page. Nothing loading. I was invited to Firefly 2 days ago. 

 

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned posts

Participant
May 17, 2023

i managed to get it working on this pc, im not sure what made it work, i did a system restore back a couple of days and changed my dns setting on my network adapter to point towards my router, but it seems to be working now, so i don't think my issue was browser based, maybe a dns issue

 

John

Participant
May 17, 2023

i've tried it on edge and firefox on another computer and it works, its just my main computer all browsers have the same issue, chrome, edge and firefox so i assume my issue is external to any particular browser

J E L
Community Expert
Community Expert
May 17, 2023

@John29698499g022, are you still having the same trouble today?