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rascaluk
Participant
April 21, 2023

P: Blank screen after selection option

  • April 21, 2023
  • 147 replies
  • 23352 views

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

 

Do I need to wait it out?

 

Paul

This topic has been closed for replies.

147 replies

Participant
May 17, 2023

@J E L Nope, nothing like that comes up. It just goes straight to the "Try these out:" in the main page of firefly.adobe.com. I signed out and logged in, cleared my browser data and cookies, nothing worked. When I press th blue button on Text to Image, it goes to that blank white screen I showed you earlier. Like you asked, I checked which account I was logged in as, and it is my primary account and Adobe ID. 

@Tracy.H Here is the only thing in my console tab:

p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web:1     Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.5befcfe7dd5722882a82.min.js:5079 Error loading flags:  TypeError: Failed to fetch
    at bundle.5befcfe7dd5722882a82.min.js:5079:175148
    at u (bundle.5befcfe7dd5722882a82.min.js:5079:168515)
    at Generator.<anonymous> (bundle.5befcfe7dd5722882a82.min.js:5079:169871)
    at Generator.next (bundle.5befcfe7dd5722882a82.min.js:5079:168878)
    at $p (bundle.5befcfe7dd5722882a82.min.js:5079:174525)
    at a (bundle.5befcfe7dd5722882a82.min.js:5079:175427)
    at bundle.5befcfe7dd5722882a82.min.js:5079:175488
    at new Promise (<anonymous>)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175367)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175505)

Hope you guys can sort this out!

Participant
May 17, 2023

@J E L Nope, I'm not getting that. It just comes up with the "Try these out" and "Get inspired" stuff. All I did was click the button on thr Your In! email and logged in (to answer your question, I am logged into my Adobe ID). 

@Tracy.H This is the only thing in the console:

p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web:1     Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.5befcfe7dd5722882a82.min.js:5079 Error loading flags:  TypeError: Failed to fetch
    at bundle.5befcfe7dd5722882a82.min.js:5079:175148
    at u (bundle.5befcfe7dd5722882a82.min.js:5079:168515)
    at Generator.<anonymous> (bundle.5befcfe7dd5722882a82.min.js:5079:169871)
    at Generator.next (bundle.5befcfe7dd5722882a82.min.js:5079:168878)
    at $p (bundle.5befcfe7dd5722882a82.min.js:5079:174525)
    at a (bundle.5befcfe7dd5722882a82.min.js:5079:175427)
    at bundle.5befcfe7dd5722882a82.min.js:5079:175488
    at new Promise (<anonymous>)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175367)
    at Np (bundle.5befcfe7dd5722882a82.min.js:5079:175505)

Hope you guys can help!

Participant
May 16, 2023

no user agreement popup on chrome or edge on desktop just white screen when i click generate, on android chrome i get user agreement popup and firefly works, im not sure if its an issue with a cookie not being set on desktop because of no user agreement popup causing the white screen?

Participant
May 16, 2023

Whenever I try any of the tools in Adobe Firefly, I am simply met with a blank white page. All my adblockers are off and everything. I got whitelisted to use it after a long wait, and I really want to try it.

 

 

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned post

J E L
Community Expert
Community Expert
May 16, 2023

Hi @Nemith29907797xwry, I'm sorry to hear about the problem accessing Firefly Beta. The first page you should see every time you start a new session when you go to https://firefly.adobe.com is this: 

 

 

Are you getting past this agreement page, starting a prompt, and then getting a white screen during image generation?

 

ALSO: Be sure you are using the same email address that received the invitation to login. Your email to log into Firefly Beta needs to be the primary email associated with your Adobe ID, it cannot be the secondary one. You can only access Firefly Beta with a web browser. I'm using Brave browser without any issues so far. Try logging out and back in, clearing your browser cache, and switching to a different browser. Let us know how it's going!

Participant
May 15, 2023

it just shows a blank page after clicking on generate button

Participant
May 13, 2023

We are so excited to see what you think of Adobe Firefly! Below is a list of resources to help you get started with the beta and engage with our team

Check out Adobe Firefly

 

I got invitation to try out the Adobe Firefly beta. But when I try to open any Generation tool, I only see a blank white screen. 

 

Merging all similar threads here so the team can access all requests on this issue. Please see the pinned post

Participant
May 12, 2023

Under 'Try these out' if I click any of the models I get transfered to blank white screen. Models/UI are not loading.

EP35
Participant
May 11, 2023

This is so far my error codes on firefox I've added the URL to the exception privacy list allowing all cookies as well.. but still to no avail.

 

Participant
May 11, 2023

I've now tried this on Edge, Firefox, Chrome all the same results blank white screen I am getting the red error codes similar to what people have posted on the threads this has to be on a adobe server end here that is causing the issues. I'll post if I find any other way meanwhile my iPad running the latest iOS is working just fine.

Known Participant
May 11, 2023

I'm in the main page i choose any tab for generate i get a white page, i choose a image i get white page. Anywhere i press i get a white page.

 

Tried with chrome and opera i got the same results

 

Merging all similar threads here so the team can access all requests on this issue (Please see the pinned post)