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rascaluk
Participant
April 21, 2023

P: Blank screen after selection option

  • April 21, 2023
  • 147 replies
  • 23280 views

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

 

Do I need to wait it out?

 

Paul

This topic has been closed for replies.

147 replies

Participant
June 4, 2023

so ive been having this issue since i started using adobe firefly and i dont have any idea why its happening so but the issue is that whenever i try to accsess adobe fireflys any tool in chrome in my pc the webpage just doesnt load and just becomes a white screen but when i try to use it in my mobile with chrome it just works fine i would really appreciate if you guys fix this as its very annoying to constantly use it in my mobile phone and not being able to use it in my pc thank you.

 

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Participant
June 5, 2023

i am also experiencing the same issue, it works fine on android but not on windows.

Participant
June 3, 2023

how di i do this

 

Participant
June 3, 2023

white screen after login

 

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jane-e
Community Expert
Community Expert
June 3, 2023

white screen after login

By @Luca Finotto21975383fvi1

 

To clarify, are you seeing a white screen when going to the Firefly website? 

https://firefly.adobe.com/

Can you show a screenshot?

 

Jane

Tracy.H
Community Manager
Community Manager
June 2, 2023

Thank you @Shikhar Bansal for the firewall update. To help us further investigate, if you are experiencing the blank screen issue, please let us know what security software you are using and provide a screenshot of your firewall settings. If preferred, you can DM the screenshot to me.

Participant
June 2, 2023

As @Shikhar Bansal suggested the issue is definitely about the firewall options. 

Everyone having a problem should try this.

Participant
June 2, 2023

No matter what feature I click on in adobe firefly, a white page appears.

 

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Participant
June 2, 2023

explore firefly page does not work - blank page

 

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Participant
June 2, 2023

firefly tools doesn't work when you try to open them. the web doesn't load

 

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Participant
June 1, 2023

i Try multiples options in Safari but never launch, i have just a blank page.

 

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Participant
June 1, 2023

Dear Adobe Technical Support,

I am writing to report a persistent issue I am experiencing with the Firefly.adobe.com website. Despite successfully logging into my account, I am unable to properly view the beta features when selecting any option.

Regardless of the browser I use, the page remains blank, and the required tools do not load. I have tried multiple browsers, but the result is always the same. I have attempted to access the site several times and have verified my internet connection, but the problem persists.

I am particularly interested in testing the beta functionalities offered by Firefly, and I would like to resolve this situation as soon as possible. Therefore, I would appreciate if you could provide a concrete solution to address this technical issue.

Thank you in advance for your attention and assistance in resolving this matter.

Sincerely.
Contact me on manufake@hotmail.it

 

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