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rascaluk
Participant
April 21, 2023

P: Blank screen after selection option

  • April 21, 2023
  • 147 replies
  • 23280 views

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

 

Do I need to wait it out?

 

Paul

This topic has been closed for replies.

147 replies

Participant
June 1, 2023

Hello,

I'm getting a blank screen after clicking the Generate button for "Text to Image" from the main Firefly page. Refreshing the page doesn't work and no error messages appear.

Seems to happen for the other options too? Generative Fill and Text Effects

Andy

 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post.

Participant
June 1, 2023

Eres un genio, el error está en la VPN, hay que habilitarla, tanto en Chrome como en Opera, mi problema se resolvio. Muchas Gracias!

Participant
June 1, 2023

Hey Everyone, I also faced the same issue and after almost a month of facing this I sucessfully fixed it. The issue is with the "Firewall and Network Protection" settings. Reset the firewall and it should be fixed. It worked for me, it might work for you as well.

Participant
May 30, 2023

trying to apply for the firefly feature, just a blank screen, unable to troubleshoot further

 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post

jeffh2067762
Participant
May 30, 2023

generate leads to a blank page... nowhere to type a text prompt... for all generate buttons.

 

Merging all similar threads here so the team can access all requests on this issue

Participant
May 29, 2023

i am actually having an issue that when I open the Firefly web Page it opens but when i click on any of the options related  "text to the image" or "Generative fills" or any other option it does not load the next page because it shows a blank white page.

 

Merging all similar threads here so we can keep the community updated on this bug. Please see pinned post

Participant
May 29, 2023

I can't run any of the tools in Adobe Firefly. When I click it, a blank page appears. The site is not loading.

 

Merging all similar threads here so we can keep the community updated on this bug. Please see pinned post

Participant
May 28, 2023

can not open firefly on web browser it's shown only blank page

 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post

rascaluk
rascalukAuthor
Participant
May 28, 2023

Now this may or may not be related, but it's weird if it's not. This, my main PC, has had Windows reinstalled on it within the last month, and I finally got round to installing Creative Cloud on it and guess what, that won't load either. Perpetual white screen and then a message saying "seems to be taking longer than normal" but never loads so I can't use that on here either.
For clarity, it is only Adobe stuff I am having these problems with. I wonder if the pirates have the same issues or whether it is just paying customers...

May 28, 2023

When accessing any function through the "Generate" button, a new window opens, but it is a white page!

In a similar way it also takes place in the other functions currently active on the Beta version site ... so it is impossible for me to make an evaluation of the potential of the product.

 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post