P: Cannot upload reference image [merged thread]

@Kartika Rawat

Hello Kartika,

so that it is clear for you and others and that there is not hint or error message and that it even is not realy necessary what OS Version or something it is, i made a video about it.

But one thing if you try you have to know, if i open firefly and log in newly, i can put "one Time" an image, but afte that one only it is no longer possible to put in a new one! So if yoz try the same, the first one works and that probaly will irretate you. 😉 

So in the Video you can see that the fresh installed Brave Browser works fine instead of Firefox.

Thanks for your feedback! 🙂

https://vimeo.com/1139211369/aefb5104ce

今朝この問題は解消されました。

と同時に生成エンジンのアップデートも発表され、参照画像も複数枚アップできるようになりましたね。

早速試してみます。

I have been using the same 3-4 reference images for the past 9 months without issue

(jpg, under 250kb and approx 960 x 960 @72ppi).

I am no longer able to upload those exact same reference image(s) from My Device (see attached screenshot) while using my desktop PC i.e., I go through the motions but NOTHING happens/image does NOT upload.

Changing model makes no difference

Changing from image to video/vid to img makes no difference

First noticed issue week of Nov 2 - 8, 2025

• Windows 10 (w/Extended Security Updates)
• Firefox 145.0 and previous version
• AdBlocker Ultimate ON - issue exists
• AdBlocker Ultimate OFF - issue exists
• firefly.adobe.com was added to AdBlocker Ultimate Whitelist on day one last year and has been working without issue until a week or so ago when something in Firefly changed
• AdBlocker Ultimate is the only Firefox extension I use.

Same reference images and methods for uploading indicated above work fine on
iPad Air 11" M2 (A2902), iPadOS 18.7.2,
   Adobe Firefly app v25.11.13
   Safari browser FF on the web
   Firefox browser v145.1 FF on the web

and used to work fine on the desktop PC described above

A change in Firefly was made during or shortly after Max. Please undo it or fix it so that I can work with the software I'm paying for (and no, I don't want to "work" on an iPad when my desktop is better in every way).

Hi @Ofer2326362547ga,

You tried another brower and it still failed?

What OS and browsers have you tried and what versions of them?

Thanks,

    droopy

Hi,
I'm currently unable to load a 600K JPEG reference image in FireFly. Any suggestion about what the problem might be?

Cheers

 Je n arrive pas à charger d image ou prendre une photo afin de la retravailler

Der Upload eines Bildes als Referenz funktioniert seit ca. 18.11.2025 nicht mehr. Ich kann ein Bild auswählen, aber es wird nicht hochgeladen / wird nicht als Referenzbild angezeigt.

Sur firefly depuis hier soir, impossible de mettre une image modèle pour la composition et/ou le style.
Méga chiant quand on a besoin de travailler rapidement.

Couple of users on a discord are reporting the same issue.