Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|7 months ago
November 14, 2025
86 replies
4931 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Generate Image

Pinned Reply By Kartika Rawat

Hi all!

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks,

Kartika

Rafat.jahan

Participant

When I attempt to upload a reference image for video generation, the image is either not accepted, fails to upload, or does not appear in the reference image section after selection. As a result, I am unable to use image-to-video generation with my reference images.

Mary+CE

Participant

It sounds like the same thing happening to me; You got far more technical than I could, but essentially, the upload image for reference image is not working.

Chatt2026

Participant

Is this still an ongoing issue, i’ve paid for premium and cant upload a reference image and just lingers when asked to generate ??? been going on days now !!

Greenwich22

Participant

I am unable to add a reference image to use in my generation despite having 4000 credits that must be used today.

Hajar Toutsi

Community Manager

Hi Greenwich22,
Thanks for flagging.

The product team is still investigating this issue, and they’ve requested the following information to help reproduce it and work on a fix:

A reference image of the problem you’re encountering, shared in a zip file
Your operating system and browser details
A screen recording showing the issue as it happens

Once we have this information, it will help the team diagnose the problem more effectively. Thanks again for your cooperation.

Hajar

Greenwich22

Participant

I am now able to upload the reference image and add the prompts that I’d like done. However, I am unable to generate an image. I’ve tried google chrome and yahoo. So very frustrating as I have work that needs to be done, and I’m getting behind.

sens_6922

Participant

Is there any fixes for this yet? I am using chrome and having the same issue

Hajar Toutsi

Community Manager

Hi sens_6922,
Thanks for reaching out.

The product team is still investigating this issue, and they’ve requested the following information to help reproduce it and work on a fix:

A reference image of the problem you’re encountering, shared in a zip file
Your operating system and browser details
A screen recording showing the issue as it happens

Once we have this information, it will help the team diagnose the problem more effectively. Thanks again for your cooperation.

Hajar

bilgin741

Participant

dosya yükleyemiyorum
düzgün çalışmıyor sürekli hata veriyor

Hajar Toutsi

Community Manager

Hi bilgin741,
Thanks for flagging.

The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The operating system and browser you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks
Hajar

Keith_Jones0937

Participant

This is getting to much!! Nothing is working as it should!! Wanted to edit my photos with less stress!

jacquelinelam

Participating Frequently

Hi,

I have encountered ongoing issues when using Firefly. Sometimes I can successfully upload images, but other times the upload fails and nothing appears. When this happens, Firefly becomes unusable. I have tried reloading the page and signing out and back in, but there is still no response to any requests.

Additionally, the photo editing function has problems. For example, when I attempt to remove an area from a generated image, I am unable to select the area, and the Generate button disappears. This issue is now happening very frequently.

Could you please advise what I should do? At the moment, I am unable to use Firefly properly.

Thank you.

Hajar Toutsi

Community Manager

Hi jacquelinelam,
We appreciate you bringing this to our attention.

The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks
Hajar

jacquelinelam

Participating Frequently

Hi Hajar,

Please find the attachments for the mentioned issue. Thanks!

Screen Recording 2026-05-04 at 15.11.47.mov

Screen Recording 2026-05-04 at 15.12.22.mov

Liza_Korsakova

Participant

The photo is not uploaded to the "Verification Image" section

Hajar Toutsi

Community Manager

Hi Liza_Korsakova,

We appreciate you bringing this to our attention.

The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks
Hajar

Liza_Korsakova

Participant

This issue has been resolved, it was apparently a temporary error. I also requested that the prompt field allow more than 1024 characters to describe the problem in more detail. Can this issue be resolved?