Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|2 months ago
November 14, 2025
59 replies
3394 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Generate Image

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droopydog500

Community Manager

Hi @Tom23780030lc6h and @AALEXX17428396,

Have you tried any of the workarounds I listed in the pinned message above?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

T

Tom23780030lc6h

Participant

same

AALEXX17428396

Known Participant

Shalom Kartika,

do you know, when the problem will be solved?

Any information?

Thank you!

Alex

E

excited_strategist3165

Participant

no me deja generar fotos, todo el rato salta el problema que no se puede cargar que no se puede ver la imagen generada

Henrik Heigl

Community Expert

Hi,

can you maybe give us a screenshot? Often it is the case that the uploaded reference Image is not of the format that is necessary or that some words or phrases within the prompt does not work. maybe also try it later with slightly different prompt and/or Reference Image.

regards,Henrik

O

okwany_9348

Participant

I had the sam problem, I just changed the browser i uesed firefox then i switched to chrome.

I think browser is the main issue.

A

Ariel-K

Participant

I'm having the same issue, there are some files I am able to upload. The attached images are the original image generated by ChatGPT, which I can upload, and 3 versions (PNG-8, PNG-24, JPG) of the same file saved for web in Photoshop, which Firefly refuses to upload.
I hope that this will help replicate the issue.

T

Tomislav_Z

Participant

I cannot upload a reference image either.

- All the models I tried: Firefly 5, 4 and 3; Flux 1; Context Max; GPT Image.

- Firefox 145.0
- Add blockers disabled, shield icon in address bar deactivated.

- I choose 'Upload picture' and 'Your device'. The file window opens and I can select the file (.jpg), but when I click OK, nothing happens.

anne_1608

Participating Frequently

Same here. Could you solve the problem?

J

jeremyd53319872

Participant

This still isn't working for me. Can't upload any refernce images. I'm using Firefox on mac.

A

aeonmedia10420550

Participating Frequently

Is it a coincidence that this issue arises on the one month you gave 'free generations?' Will this issue magically resolve itself on Dec. 1, as soon as the exclusive offer is over? I don't image you'll be doing another month of free generations to make up for all of the people who conviently can't use the service while this exclusive offer is ongoing?

G

gumbootnet

Participating Frequently

Some of the thumbnails for my past renders in Generation History are not displaying.
There seems to be a block of renders just not displaying form 9 to 10 days ago.
This started happening about the same time last week that I started having issues with not being able to add a new Reference Image.
Adobe Firefly using Nano Banana
MacOS 10.12.6
Firefox
To reproduce the problem I just scroll back to the renders in question.
More recent and older thumbnails do display.
If I select one of the blank thumbnails it does still open the image.

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