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Unkle Hek
Participant
November 14, 2025

P: Cannot upload reference image [merged thread]

  • November 14, 2025
  • 86 replies
  • 4931 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

    Pinned Reply By Kartika Rawat
    Hi all!
    We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:
    1. A reference image of the problem you are encountering.
    2. The browser and operating system you are currently using.
    3. A screen recording of the issue to assist them in reproducing it.

     

    Thanks, 

    Kartika

    86 replies

    Show previous replies
    B
    Barbara295477824cjj
    Participant
    March 3, 2026

    Can't upload an image as first frame for video generation but I am still paying full price, this is more than unfair

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 4, 2026

      Hi Barbara295477824cjj,

      I’m really sorry you’re dealing with this and I know how frustrating it is to pay full price and not be able to upload a first frame for your video.
       

      To help our product team reproduce and fix the problem, could you please share these details:

      • A sample image that shows the error

      • The browser and operating system you’re using

      • A short screen recording of the issue
         

      We’ve escalated your report already, once the team has those files, they’ll be able to investigate more effectively.

      Thank you for your patience and for letting us know.

      Hajar

      angelac77788380
      angelac77788380
      Participant
      March 3, 2026

      unable to upload frames for images
      This is the reason I want a refund, I pay for the credits and when I atrmept to use them fire fly will not upload the pictures for images or videio at times. I have to complete my projects  timely. Very annoying and not worth the money. And why can I not buy credits without a monthly fee. 

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 3, 2026

      Thanks angelac77788380 for reaching out.

      I’m very sorry for the frustration this has caused. I completely understand how important it is to be able to upload frames and images reliably, especially when you’re working on projects with tight deadlines.
       

      To help the product team investigate this issue further, they’ve asked if you could provide the following:

      • A reference image showing the problem you’re encountering.

      • The browser and operating system you’re currently using.

      • A screen recording of the issue, so they can attempt to reproduce it.
         

      We’ve already escalated your case, and sharing these details will allow the team to look more closely into what’s happening. We truly appreciate your patience and feedback.

      Hajar

      magdalénas13478324
      magdalénas13478324
      Participant
      February 23, 2026

      I've been unable to upload reference pictures in Adobe Firefly while generating or editing images for days now, it's extremely annoying as that is the principal use for me and I pay for Pro version.
      When I choose to upload images from my computer (it is irrelevant if through dragging and dropping or from a folder), nothing happens.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 23, 2026

      Hi magdalénas13478324,
       

      Thank you for bringing this to our attention.

      The product team is requesting the following information to investigate the issue more:

      1. The reference image you’re having an issue to upload.
      2. The browser and operating system you are currently using.
      3. A screen recording of the issue to assist them in reproducing it.


      We appreciate your patience and help. 

      Hajar

       

      magdalénas13478324
      magdalénas13478324
      Participant
      February 24, 2026
      1. Any picture, I've tried all sorts of formats, but nothing uploads.
      2. Chrome, macOS Tahoe
      3. Attached.
      RuelFlandesUTSYS
      RuelFlandesUTSYS
      Participant
      February 20, 2026

      I have had consistent issues uploading photos into the firefly image generation tools.
      I try to navigate file browser, and drag-and-drop, it will not load in my photo. I used to be able to do it all the time.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 24, 2026

      Hi RuelFlandesUTSYS,

      Thanks for flagging,

      The product team is still investigating this issue. Is it possible to tell us what browser and operating system are you currently using?

      Appreciate your patience.

      Hajar

      A
      AudaceCom
      Participant
      February 20, 2026

      dans la fonctionnalité du texte à l'image les images chargées n'apparaisse pas et le bouton générer n'est pas accessible.
      J’ai déjà utilisé les option une bonne centaine de foi,mais je suis completement bloqué.
      J’ai mis à jour chrome, je suis bien connecté au compte adobe pro, j’ai redémarré, mais rien n’y fait les images ne se charge pas quand on les uplaod

       

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        February 20, 2026

        Hi ​@AudaceCom ,

         

        Can you please try another browser as a test and see if it works? What OS are you using?

         

        Thanks,

            droopy

        Adobe Community Expert (not an Adobe employee)
        pascall90850279
        pascall90850279
        Participant
        February 18, 2026

        Je n’arrive pas à uploader mes images pour utiliser firefly en ligne  (pour image de composition et image de référence stylistique)

        J
        jdvideo
        Inspiring
        February 3, 2026

        I had same problem in Firefox. Worked when I switcher to Chrome.

        OdiugOdiug
        OdiugOdiug
        Known Participant
        November 21, 2025

        @Kartika Rawat

        Hello Kartika,

        so that it is clear for you and others and that there is not hint or error message and that it even is not realy necessary what OS Version or something it is, i made a video about it.

        But one thing if you try you have to know, if i open firefly and log in newly, i can put "one Time" an image, but afte that one only it is no longer possible to put in a new one! So if yoz try the same, the first one works and that probaly will irretate you. 😉 

        So in the Video you can see that the fresh installed Brave Browser works fine instead of Firefox.

        Thanks for your feedback! 🙂

        https://vimeo.com/1139211369/aefb5104ce

          M
          menehuneyas
          Participating Frequently
          November 20, 2025

          今朝この問題は解消されました。

          と同時に生成エンジンのアップデートも発表され、参照画像も複数枚アップできるようになりましたね。

          早速試してみます。

          G
          Graphikjules
          Inspiring
          November 20, 2025

          I have been using the same 3-4 reference images for the past 9 months without issue

          (jpg, under 250kb and approx 960 x 960 @72ppi).

           

          I am no longer able to upload those exact same reference image(s) from My Device (see attached screenshot) while using my desktop PC i.e., I go through the motions but NOTHING happens/image does NOT upload.

          Changing model makes no difference


          Changing from image to video/vid to img makes no difference

           

          First noticed issue week of Nov 2 - 8, 2025

          • Windows 10 (w/Extended Security Updates)
          • Firefox 145.0 and previous version
          • AdBlocker Ultimate ON - issue exists
          • AdBlocker Ultimate OFF - issue exists
          • firefly.adobe.com was added to AdBlocker Ultimate Whitelist on day one last year and has been working without issue until a week or so ago when something in Firefly changed
          • AdBlocker Ultimate is the only Firefox extension I use.

           

          Same reference images and methods for uploading indicated above work fine on
          iPad Air 11" M2 (A2902), iPadOS 18.7.2,
             Adobe Firefly app v25.11.13
             Safari browser FF on the web
             Firefox browser v145.1 FF on the web

          and used to work fine on the desktop PC described above

           

          A change in Firefly was made during or shortly after Max. Please undo it or fix it so that I can work with the software I'm paying for (and no, I don't want to "work" on an iPad when my desktop is better in every way).

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