Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|2 months ago
November 14, 2025
59 replies
3394 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

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J

JBLegendre

Participant

Impossible d'importer une image de reference dans firefly !

M

multitalented_passion8470

Participant

It's still not working for me in the latest version of Firefox, but it seems to be working in Chrome browser.

V

Vishal Dhamu

Participant

Hi,

I am getting an error while generating image on Firefly with model "Nano Banana". I tried it several times, earlier it was working well but now it keep saying Can't Load, We can't display the image, Try Again. Please help me in this.

M

maximilian_7642

Participant

ich kann kein Referenzbild hochladen, es passiert einfach kommentarlos nichts.

S

SamarthS

Community Manager

Hi @maximilian_7642,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

anne_1608

Participating Frequently

This was two months ago and the problem still exists. When will it be resolved? I pay 77€/m. and cannot work properly. :-(

P

PredragPrintScreen

Participant

For last 2 days I cant upload a refrence image from computer, in either of engine versions. Just can upload from Firefly Gallery. How can I fix it?

S

SamarthS

Community Manager

Hi @PredragPrintScreen,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

A

aliciapple

Participant

DEAR ADOBE

The problem is with Nano Banana, we are unable to upload a reference image while using it.

J

JUAN CABEZA Y MUSLO

Participant

Desde ayer día 17 de noviembre de 2025 he detectado un problema al tratar de cargar imágenes de referencia. Aunque me da la opción de subirlas no llegan a hacerlo. He probado con distintos motores y navegadores.

S

SamarthS

Community Manager

Hi @JUAN CABEZA Y MUSLO,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

A

Aerodecap

Participant

J ai le même problème

C

Christina Woo

Participant

Hi @droopydog500 ,

I tried on Microsofe Edge latest version. For the same Board, the first and last frame are failed to upload from PC. But I can use the Pick to choose the images that are already on the Board.

Also today I tried again on my same Board, Google Chrome has one more bug: when I try to resize the elements that are on the board, it didn't resize on proportion unless I hold the shift key. And I can't resize the one I selected, it jumps to another element instead. Video can't resize any more, while images are ok.

On the same board, when I open it on Microsoft Edge today, they diddn't have the resize problem, but have the fail to upload image problem.

Hope it can help.

Thanks,

Christina

droopydog500

Community Manager

Hi @Christina Woo,

If you try using a different browser as a test, does it work in that separate browser?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

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