Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|7 months ago
November 14, 2025
86 replies
4931 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

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Pinned Reply By Kartika Rawat

Hi all!

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks,

Kartika

Show previous replies

droopydog500

Community Manager

Hi @Ofer2326362547ga,

You tried another brower and it still failed?

What OS and browsers have you tried and what versions of them?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

D

Dado-Lo

Participant

Hi,
I'm currently unable to load a 600K JPEG reference image in FireFly. Any suggestion about what the problem might be?

Cheers

A

Aerodecap

Participant

Je n arrive pas à charger d image ou prendre une photo afin de la retravailler

A

Alexander30661569wwse

Participant

Der Upload eines Bildes als Referenz funktioniert seit ca. 18.11.2025 nicht mehr. Ich kann ein Bild auswählen, aber es wird nicht hochgeladen / wird nicht als Referenzbild angezeigt.

Kartika Rawat

Community Manager

Hi all!

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks,

Kartika

anne_1608

Participating Frequently

Hi Kartika, has a solution to this problem been found? I’m still experiencing the problem that I cannot upload any reference images. :-(

P

Precious_Gleam5C96

Participant

Sur firefly depuis hier soir, impossible de mettre une image modèle pour la composition et/ou le style.
Méga chiant quand on a besoin de travailler rapidement.